Windows FAX and Scan "Forward as an email" is greyed out

Hello Experts,
I want to be able to forward faxes in my Windows FAX and Scan folders as an email, however that button is greyed out.  I have not been able to find a solution to this online anywhere.  The FAX server is running on a Windows Server 2008R2  and being accessed via Windows fax and scan by a domain admin  from another server 2008r2 server.  Any help in getting this feature enabled would be helpful.
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aerblichAsked:
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MereteCommented:
If you rightclick a FAX and send to mail recipient does that work?
Send To
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Lionel MMSmall Business IT ConsultantCommented:
Do you have software on the servers that can email, like Outlook? If there isn't a email client like outlook then it can't work.
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Davis McCarnOwnerCommented:
In order for the SendTo -> Email function to work, you must have an email account setup for that user using either a local client app (Outlook, Eudora, Thunderbird, etc) or a web based client setup which has the option to be set as the default email (Yahoo, for example).  Do you?
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aerblichAuthor Commented:
Thank you for all the responses.  Yes, I have Outlook 2007 setup to an Exchange 2003 server running on the same computer  that I am attempting to do the forward fax as email task.  Right-Clicking on the fax view within the Windows Fax and Scan brings up a context menu and the forward as email selection is greyed out.
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MereteCommented:
To e‑mail a scanned document or picture'
Click the Start button , click All Programs, and then click Windows Fax and Scan.
To use Scan view, at the bottom of the left pane, click Scan.
Click the document or picture in the list of scanned files, and then click Forward as E‑mail on the toolbar.
n the e‑mail message that appears, type the e‑mail address for each of your primary recipients in the To box. In the Cc box, type the e‑mail address for each of the secondary recipients to whom you want to send a copy of the mail. If you're sending to multiple addresses, you typically need to separate them with semicolons. To see how to add multiple addresses, refer to the Help for the program.

In the Subject box, type the subject of the e‑mail message, and then type your message in the body of the e‑mail message.

When you're satisfied with your message, click Send.

Source Microsoft
http://windows.microsoft.com/en-au/windows/fax-email-scanned-document#1TC=windows-7
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aerblichAuthor Commented:
Thanks, Merete.  I am not looking at scanned documents.  I am looking at Faxed documents that were in my sent folder in windows fax and scan.  If I like, I am given the option to forward it as a fax, and that works.  my problem is that I want to forward those fax images as an email, and that option is greyed out for some reason.
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Lionel MMSmall Business IT ConsultantCommented:
In control panel, Set Default Programs, what is your default email program? My guess is outlook is not seen/recognized as default email program
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Davis McCarnOwnerCommented:
Outlook accounts are per user meaning they have to be setup for each individual username.  Does the account you are logging in to have an Outlook profile and account setup?
If it does, what happens when you try the same SendTo on a picture, spreadsheet, or document?
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aerblichAuthor Commented:
Outlook is in fact set up for the user account that I use to log in.  When I open a word document and utilize the "send to>email" function, an outlook email message opens with the word doc attached.
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Davis McCarnOwnerCommented:
This article says that users must be added to the Fax Users group and/or the Routing Assistants group and, while you'da thunk a domain admin would have the necessary permissions, its worth a shot!
https://technet.microsoft.com/en-us/library/ff630162(v=ws.10).aspx
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aerblichAuthor Commented:
Actually, the user account I am using is not the "Administrator" account, but rather a domain user account that is a member of the "Domain Admins" account.  The account is the one that is initiating the faxes through the fax server and is in fact a member of the fax users group and routing assistants group.
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Lionel MMSmall Business IT ConsultantCommented:
Has this worked before and now is greyed out? Do you have another user you can logon on as and see if it is a system wide issue. I just did a search for the problem and it seems this is a problem many people are having and no-one seems to have found a solution however it does seem that the common thread is that it happens when using terminal services so can I assume you are remoting into this server? If so can you login on locally (in front of the server) and see if the problem persists? Thanks.
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Davis McCarnOwnerCommented:
As a test, what happens if you copy one of the fax files to one of the users folders and then try it there?
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aerblichAuthor Commented:
lionel, I will go to the console and update you.

Davis, I will try and do that as well.  Where are the actual fax files stored so that I can grab them?
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aerblichAuthor Commented:
lionel, I tested this from a physical server at the console, and I also tested hyper-v vm direct from hyper-v manager.  in both cases, the forward to email is greyed out.

Davis, I can send to email from a context menu off of any file, although I haven't tested it on these sent fax files, since I dont know where they reside.  If you can point me to the default location where they reside, I can try from those files themselves.
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aerblichAuthor Commented:
I just did some more testing in a variety of situations.  If i launch windows fax and scan from the fax server itself, I am able to use the forward as email feature.  likewise, I logged in at a user workstation, and launched windows fax and scan--i was able to use it there as well.
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Davis McCarnOwnerCommented:
C:\ProgramData\Microsoft\Windows NT\MSFax\
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Lionel MMSmall Business IT ConsultantCommented:
I assume you have other users who connect to the "fax sever" and send faxes to this server from their Windows 7/8/8.1 machines, right, and that they do not have this problem?
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aerblichAuthor Commented:
Actually, the windows fax and scan is being accessed by an msaccess application to do automated faxing of reports to customers.
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aerblichAuthor Commented:
I am trying to email the faxes that fail to send for one reason or another, or to send as email completed faxes as documentation for relevant departments.
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Lionel MMSmall Business IT ConsultantCommented:
That's fine but my question sis asking if other use this to send faxes--am I to assume you are saying no, that this fax server is only used by this ms access application? If so can you try to setup a Win7/8 PC to connect to this fax server and see if it can successfully function from a different system.
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aerblichAuthor Commented:
Yes, I am in fact able to access the fax server from another win7 pc and utilize the forward as email feature.  there are a couple of users set up to send faxes from their desktops as well.
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Lionel MMSmall Business IT ConsultantCommented:
I am stumped, not sure what else to suggest--only thing is to suggest a different way to send the failed faxes by email using a program like blat or send mail (we can write a small automated script for you to send the failed faxes). The other thing you could do is go directly to the Outbox folder and right click on the faxes there (that not through the GUI) but to the Folders on the drive you setup the fax in, generally that is in C:\Program Data\Microsoft\Windows NT\MSFax
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aerblichAuthor Commented:
when I look in that directory, all I see is the tif file that has the cover sheet of the fax, but not the actual fax.  I too am stumped.  I researched this quite a bit before posting here, and what I saw is that this is not a unique situation.  I sure don't want to call MS support for this, but maybe I should.
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Lionel MMSmall Business IT ConsultantCommented:
You may then want to look on the user directory c:\users\user-name and do a search for fax or inbox.
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aerblichAuthor Commented:
nothing found in the search
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Lionel MMSmall Business IT ConsultantCommented:
Please do a screenshot and post by clicking on Tools, then Fax Settings, and Advanced Tab--should be similar to this one--I have moved mine to custom location
Fax-Settings.jpg
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aerblichAuthor Commented:
Ok I am posting a few screenshots for you.  Notice the file size difference between a couple of files, and yet when I print them all I get is the fax cover sheet and not tif files in sent folderfax archive locationscontents of fax queue folder
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Lionel MMSmall Business IT ConsultantCommented:
What do they look like when you simply open them up--do they have more than one page? Please uncheck "archive" and leave faxes in receive and sent folders and see if that makes a difference
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aerblichAuthor Commented:
no difference.  and they only show one page on the tiff image.
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Lionel MMSmall Business IT ConsultantCommented:
This sounds technically impossible, especially if the faxes are been sent successfully. Only suggestion I have, one I think you have already tried, is to uninstall the fax service, reboot and then install it on another server, if you have one, and this way we can see if it is a problem on this server. Other option is to use a third party solution like GFI fax or various internet faxing services. Don't know what else to suggest after all this.
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aerblichAuthor Commented:
Yes, I know.  It is unbelievable.  Thank you.
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aerblichAuthor Commented:
I thank everyone for trying to solve this for me.  Ultimately, I just set up the account with Outlook on another dedicated pc to get the job done.  I will be looking at other faxing solutions.
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