Windows FAX and Scan "Forward as an email" is greyed out

Do you have software on the servers that can email, like Outlook? If there isn't a email client like outlook then it can't work.

In order for the SendTo -> Email function to work, you must have an email account setup for that user using either a local client app (Outlook, Eudora, Thunderbird, etc) or a web based client setup which has the option to be set as the default email (Yahoo, for example).  Do you?

Thank you for all the responses.  Yes, I have Outlook 2007 setup to an Exchange 2003 server running on the same computer  that I am attempting to do the forward fax as email task.  Right-Clicking on the fax view within the Windows Fax and Scan brings up a context menu and the forward as email selection is greyed out.

Thanks, Merete.  I am not looking at scanned documents.  I am looking at Faxed documents that were in my sent folder in windows fax and scan.  If I like, I am given the option to forward it as a fax, and that works.  my problem is that I want to forward those fax images as an email, and that option is greyed out for some reason.

In control panel, Set Default Programs, what is your default email program? My guess is outlook is not seen/recognized as default email program

Outlook accounts are per user meaning they have to be setup for each individual username.  Does the account you are logging in to have an Outlook profile and account setup?
If it does, what happens when you try the same SendTo on a picture, spreadsheet, or document?

Outlook is in fact set up for the user account that I use to log in.  When I open a word document and utilize the "send to>email" function, an outlook email message opens with the word doc attached.

Actually, the user account I am using is not the "Administrator" account, but rather a domain user account that is a member of the "Domain Admins" account.  The account is the one that is initiating the faxes through the fax server and is in fact a member of the fax users group and routing assistants group.

Has this worked before and now is greyed out? Do you have another user you can logon on as and see if it is a system wide issue. I just did a search for the problem and it seems this is a problem many people are having and no-one seems to have found a solution however it does seem that the common thread is that it happens when using terminal services so can I assume you are remoting into this server? If so can you login on locally (in front of the server) and see if the problem persists? Thanks.

As a test, what happens if you copy one of the fax files to one of the users folders and then try it there?

lionel, I will go to the console and update you.

Davis, I will try and do that as well.  Where are the actual fax files stored so that I can grab them?

lionel, I tested this from a physical server at the console, and I also tested hyper-v vm direct from hyper-v manager.  in both cases, the forward to email is greyed out.

Davis, I can send to email from a context menu off of any file, although I haven't tested it on these sent fax files, since I dont know where they reside.  If you can point me to the default location where they reside, I can try from those files themselves.

I just did some more testing in a variety of situations.  If i launch windows fax and scan from the fax server itself, I am able to use the forward as email feature.  likewise, I logged in at a user workstation, and launched windows fax and scan--i was able to use it there as well.

C:\ProgramData\Microsoft\Windows NT\MSFax\

I assume you have other users who connect to the "fax sever" and send faxes to this server from their Windows 7/8/8.1 machines, right, and that they do not have this problem?

Actually, the windows fax and scan is being accessed by an msaccess application to do automated faxing of reports to customers.

I am trying to email the faxes that fail to send for one reason or another, or to send as email completed faxes as documentation for relevant departments.

That's fine but my question sis asking if other use this to send faxes--am I to assume you are saying no, that this fax server is only used by this ms access application? If so can you try to setup a Win7/8 PC to connect to this fax server and see if it can successfully function from a different system.

Yes, I am in fact able to access the fax server from another win7 pc and utilize the forward as email feature.  there are a couple of users set up to send faxes from their desktops as well.

when I look in that directory, all I see is the tif file that has the cover sheet of the fax, but not the actual fax.  I too am stumped.  I researched this quite a bit before posting here, and what I saw is that this is not a unique situation.  I sure don't want to call MS support for this, but maybe I should.

You may then want to look on the user directory c:\users\user-name and do a search for fax or inbox.

nothing found in the search

Please do a screenshot and post by clicking on Tools, then Fax Settings, and Advanced Tab--should be similar to this one--I have moved mine to custom location
Fax-Settings.jpg

Ok I am posting a few screenshots for you.  Notice the file size difference between a couple of files, and yet when I print them all I get is the fax cover sheet and not

What do they look like when you simply open them up--do they have more than one page? Please uncheck "archive" and leave faxes in receive and sent folders and see if that makes a difference

no difference.  and they only show one page on the tiff image.

Yes, I know.  It is unbelievable.  Thank you.

I thank everyone for trying to solve this for me.  Ultimately, I just set up the account with Outlook on another dedicated pc to get the job done.  I will be looking at other faxing solutions.