Computer now crashes when running WOW

So this computer/video card used to work really good on WOW and now it is crashing the computer.  Not sure if it's a new driver or WOW settings.  I'll include a dxdiag below:
dxdiag.txt
hrolsonsAsked:
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Thomas StrussCommented:
Hi there.  First of all, I think you posted too much information that may have no bearing on the problem you're experiencing.  In my experience, the "program crash" symptom happens for the following reasons: driver issues, hard drive issues, ram issues, software conflicts, data corruption, and bugs.  Have you searched Google and forums to see if a recent WOW update is buggy?  Is this the only program that's acting up?  What do your Windows logs show?  Start with these basic questions and then we can narrow it down.
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☠ MASQ ☠Commented:
WoW's not especially graphics intensive.  I'd start your troubleshooting with giving the inside of your case a good clean and get any dust out of vents etc.

Then look at any error logs in the Battle.net application
Battle.net > Settings > Game Install/Update > World of Warcraft folder > Errors
Check the Errors folder for the most recent crash log and have a look for anything obvious otherwise post it as a .txt attachment.
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joinaunionCommented:
I assume this is a onboard video card correct?

For starters make sure you have the latest drivers here,
http://www.nvidia.com/Download/Scan.aspx?lang=en-us

Please provide make and model of your pc. Thanks.
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hrolsonsAuthor Commented:
It is a dedicated video card.  I checked the error produced last night when my son crashed the game:
blizzard.txt
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☠ MASQ ☠Commented:
The #132 error is pretty generic but as you are running WoW on a 64bit platform it's certainly worth switching your DX11 off temporarily and using DX9 to see if you've got a compatibility error with a new driver.

Open the World of Warcraft game folder.
Open the WTF folder.
Copy (not cut) a copy of config.wtf somewhere safe as a backup.
Open the config.wtf file and open with Notepad as a text file.
Edit the line SET gxApi "D3D11"  to SET gxApi "D3D9".
Save your changes and restart.

This should force WoW into using the older DX9 extensions - strictly on WoW you shouldn't see any big change in performance (except in the odd Boss Melee).

If that doesn't make a difference then you've got something else new running in the background that WoW can't cope with.
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Thomas StrussCommented:
Does this crash happen from a different computer too?  It could be an account issue....
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hrolsonsAuthor Commented:
I will change it to DX9 and see if my son can break it.  This doesn't happen when he uses my laptop.
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joinaunionCommented:
What was the result of the driver update link I posted?
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hrolsonsAuthor Commented:
@joinaunion I do have the latest driver installed.
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nobusCommented:
when it crashes - do you have a BSOD?  if yes, post the dmp file here
you find it in Windows\minidumps
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hrolsonsAuthor Commented:
No BSOD, only the game crashes.  I originally thought it was crashing the computer, but it's only the game I think.
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joinaunionCommented:
Make sure you have the latest drivers here for Intel.
http://www.intel.com/p/en_US/support/detect

Now we need to change your  virtual memory size. Click start then right click computer then select properties.
On the left select advanced system settings, click settings button under performance. Choose advanced tab. Click the change button under virtual memory . Uncheck automatically manage paging file size for all drives.
Now select custom size enter the recommended value in both Initial and maximum size. Click set button and ok to exit and restart computer. Try game again.
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hrolsonsAuthor Commented:
So I checked for Intel drivers and it was already good.  I made the changes to the paging file.  Told my son to play the game and it crashed in like 5 minutes.  Locked up on a WOW screen and wouldn't respond to ctrl-alt-del or alt-F4.  Ended up having to turn computer power off and then back on.

I looked in "Battle.net > Settings > Game Install/Update > World of Warcraft folder > Errors" and no new error was reported.  I looked in some of the "log" files and did find:

5/7 16:14:51.518  FrameXML is modified or corrupt

5/7 16:13:52.647  GlueXML is modified or corrupt

Open in new window

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joinaunionCommented:
Uninstall and reinstall Wow.
Somehow it's become corrupt.
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Thomas StrussCommented:
Again, have you ruled out an account issue?  Have you tried playing on the same computer with a different WOW account?
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☠ MASQ ☠Commented:
Running in DX9 now?

Next disable any add ons
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hrolsonsAuthor Commented:
My son is gone until Monday so it will be a slight delay in testing.
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Thomas StrussCommented:
OK, for the last time I will ask: have you tried a different WOW account on this same PC or have you tried more than one WOW account on the PC in question?  You have to narrow the problem down before you start jumping around uninstalling and reinstalling things.  You should find out if this is an account issue before going down the driver/software road.
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hrolsonsAuthor Commented:
Sorry.  I think my son only has 1 account, so I don't know how we'd do that.
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Thomas StrussCommented:
Oh sorry, I thought you had two accounts somehow...do you only have one PC with WOW installed?  You can try the same account on  a different PC, if you have one, and see if you get the same error.
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hrolsonsAuthor Commented:
Right, he is able to use my laptop just fine, but my regular desktop is the one giving us problems.  I did re-install it and he hasn't crashed it.  He said it's not running as good as the laptop though, which is strange.
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Thomas StrussCommented:
OK, cool.  You could run something like defraggler and Crystaldisk info and see if it's the hard-drive itself that's causing corruption/slowness.
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nobusCommented:
does it happenn also if you make a new user account? and run it from that one?
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joinaunionCommented:
Sounds like someone wants a laptop. :)

What is the make and model of the motherboard in the pc?
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hrolsonsAuthor Commented:
It's an ASRock Z97 Extreme 4.  He said that this same desktop computer ran WOW better than any computer he's ever seen.  I think the latest video driver is buggy is my hunch.
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Thomas StrussCommented:
"I think the latest video driver is buggy is my hunch. "

Could be.  Have you tried finding an older version, or uninstalling the card in device manager and rebooting so that plug-and-play can install one automatically?
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joinaunionCommented:
Your sure you have latest bios?
Your dxiag output shows your bios date is older than the current version available at asrock site.
The current version addreses some video issues.
Can you please confirm bios version by going into bios. Thanks.
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nobusCommented:
does it happenn also if you make a new user account? and run it from that one?
updating all drivers can help too; chipset and video would be my first ones
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joinaunionCommented:
You still with us?
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hrolsonsAuthor Commented:
Sorry, been busy with baseball.  I'll see if he can crash it tonight.  I was able to update all the motherboard drivers and I did roll-back the video driver since it used to work better.
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hrolsonsAuthor Commented:
Took him about 2 minutes to lock it completely up.  Had to power cycle the whole machine.  He said that a new account wouldn't be a good test because it's so simple.  His character is level 100 and he says there's so much more computing power needed.
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nobusCommented:
i don't see why another account isn't a good test
>>  His character is level 100 and he says there's so much more computing power needed.   << plse explain this
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☠ MASQ ☠Commented:
A new account won't help his night elf (!)

Is this now locking up in DX9?
If so let's now downgrade the 660's driver
http://www.nvidia.com/object/win8-win7-winvista-64bit-306.23-whql-driver.html
See if that holds up under DX9 and if it does reset the WoW config to DX11 and let him loose again in Draenor.

This is still troubleshooting though, just need to see how these changes affect game performance.
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nobusCommented:
Masq - Why would n't it help ?
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☠ MASQ ☠Commented:
Strictly it could be profile related if you mean Windows profile.  I think we've all been looking at the game profile.

The WoW game files are all stored locally, although there are separate profiles all of the local components are shared.  The profile data is purely used for server-side functions.
The one certainty from the crash report attached further up the thread is that whatever is causing this is on the local machine and not connected with the remote server.

Yes, you could create a new Windows profile to help eliminate config errors in the OS but the error report seems to be pointing at DirectX & this is rarely fixed with a new profile as the drivers and DX extension configs are shared by all profiles.
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joinaunionCommented:
Just curious what is the power supply voltage?

Does the issue happen if you connect to on board video?
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nobusCommented:
i meant a windows user account - and used these terms
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hrolsonsAuthor Commented:
Power supply is CX750.
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hrolsonsAuthor Commented:
@MASQ I tried to install the downgraded driver and the screen went black and re-booted.  I then tried to install again and it was successful.  Will have the kid try to break it tonight.
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hrolsonsAuthor Commented:
Somehow it got changed back to DX11 also.  I took that down to DX9 as well.
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nobusCommented:
try if it happans with another user account
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