badabing1
asked on
Print job disappear from the queue - TOSHIBA e-STUDIO2540C
Hi
I have a strange print issue for one user, we have the above printer Toshiba shared on the server. all users are able to print fine except one user, this stopped working since the last Friday. As far as I know nothing has changed on the PC. I have removed and re-installed printer on the user machine to no avail? I can print a test page from the server to the printer fine.
client machine - windows 7 sp1
print server - 2008 R2 sp1
can someone please advise what the issue could be as am lost with troubleshooting?
Thanks
I have a strange print issue for one user, we have the above printer Toshiba shared on the server. all users are able to print fine except one user, this stopped working since the last Friday. As far as I know nothing has changed on the PC. I have removed and re-installed printer on the user machine to no avail? I can print a test page from the server to the printer fine.
client machine - windows 7 sp1
print server - 2008 R2 sp1
can someone please advise what the issue could be as am lost with troubleshooting?
Thanks
Jackie Man
Do you see any error in the Event log?
ASKER
I can't find any errors related to printer?
Have you enabled any security (authentication) feature that you need username and password to get the print job accepted by the printer?
When you say you "re-installed" what do you mean; did you find it in the directory during install browse or did you have to type \\servername\sharename to get it to find it and install? If so then the network discovery (control panel) may be off. A workaround is to have this PC print directly to the printer using its IP address instead to a share on a server--that would mean setting it up as a local printer and stipulating its IP address and not to the shared printer (just a suggestion).
Verify that the user device can indeed access the print server. Can you ping both ways?
If the user is accessing apps locally and this is the only network-based peripheral, it's quite possible that the user isn't actually on the network.
If the user is accessing apps locally and this is the only network-based peripheral, it's quite possible that the user isn't actually on the network.
ASKER
Jackie Man - no we don't use security authentication - it works for other users but one?
Lionelmm - tried both methods from AD and \\servername\sharename printer can be installed fine but does not print and also configured as direct to the printer IP same result. it must be something on users PC but I have no idea what?
Cheers
Lionelmm - tried both methods from AD and \\servername\sharename printer can be installed fine but does not print and also configured as direct to the printer IP same result. it must be something on users PC but I have no idea what?
Cheers
ASKER
yes It can be ping'd both ways?
Try to create a new user profile in the computer and install the printer again.
Can you logon as a different user and see if the problem persists--this way if the problem occurs for more than one user then we can say it is a problem with windows and then if you have a restore point you can go back to an earlier time and see if that "fixes it". If the problem does not happen with the other user then I would suggest you create a new profile for the problem user.
do you have job accounting enabled?
The user may have used their quota.
Log in to the web interface of the copier- use a browser to navigate to its IP addres, log in as admin, password default is 123456.
check the logs they are usually quite comprehensive.
if the failed print jobs don't appear in the logs, then the problem lies with the pc.
The user may have used their quota.
Log in to the web interface of the copier- use a browser to navigate to its IP addres, log in as admin, password default is 123456.
check the logs they are usually quite comprehensive.
if the failed print jobs don't appear in the logs, then the problem lies with the pc.
On the user computer, navigate to this reg key:
HKEY_LOCAL_MACHINE\SYSTEM\
Find the Toshiba printer and delete it, reboot, and then reinstall it.
Sometimes printers get stuck in this reg key.
HKEY_LOCAL_MACHINE\SYSTEM\
Find the Toshiba printer and delete it, reboot, and then reinstall it.
Sometimes printers get stuck in this reg key.
Also check that the port is set to RAW port 9001, and that SNMP is disabled in the printer preferences.
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