computer went sleeps while working on PC?

Hi,

I had a computer (windows 7 pro, 64x) that goes blank every about 10 or minutes. Its so strange because the settings (screen saver) are all set to none or never.

At the "put the computer to sleep" the mode set to NEVER. Also at the "change advanced power settings > hard disk > turn off hard disk after > 0.

This is so annoying because while im still working on pc this could happens, my screen just went into sleep mode. I have to press power up again onto my box so that i can resume my work.

I checked all the settings and set them to Never for sleeping.

Will it be the hardware problem? the computer box is fine, its a brand new box. This happens very frequent and I am annoyed by it.

Please advise,
Best, B
BakakaAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Ned RamsayNetwork Operations ManagerCommented:
Does the computer go to sleep or just the monitor turns off?
0
JohnBusiness Consultant (Owner)Commented:
Try upgrading or reinstalling the Power Management driver from the computer vendor.

Also, consider returning the machine right away because it could indeed be a hardware problem (I never had a machine suspend while I was using it) and so you would want it replaced.
0
rindiCommented:
If this is a notebook, it could be that the battery is low, or in bad shape, maybe you need to replace the battery. Check the BIOS settings, and maybe it needs upgrading too.
0
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

BakakaAuthor Commented:
the machine is a desktop and not laptop/notebook.

it seems working fine now.

its the desktop (computer box) that went to sleeps from times to times.
0
JohnBusiness Consultant (Owner)Commented:
There might still be a power management driver. Also run SFC /SCANNOW from an admin command prompt and restart when you have done this.
0
BakakaAuthor Commented:
how would i know the result if there is any problems with the driver?
0
JohnBusiness Consultant (Owner)Commented:
Easy . A working computer will not suspend while you are working on it. Also check all the advanced power settings.
0
BakakaAuthor Commented:
i am refferring to sfc scannow command. what happens after the test?

btw: all the advanced power settings are all set to NEVER. I explained clearly in the begging
0
JohnBusiness Consultant (Owner)Commented:
SFC may find and fix errors. If it does that, see over time if the machine does or does not suspend while working.
0
BakakaAuthor Commented:
have found the problem... it seemed to be the keyboard issue that is causing the pc to suspend.
have replaced it with new one
thanks
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
BakakaAuthor Commented:
the problem was the keyboard. there seemed to be a malfunction with the keyboard itself. have replaced and the problem has sorted now.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows OS

From novice to tech pro — start learning today.