Outlook profile issues?

Recently put a new workstation in for a client with Windows 7 Pro.  They are still using Office 2003.  Everything worked fine, the email account is a pop account thru Verizon.  Installed a new updated HP 7310 all in one software package and now whenever you open outlook it is trying to verify an email name against an exchange server that is not used.    Just got them Office 2013 hoping that installing that would solve the problem, however it has not.
SystemtamersAsked:
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Justin YeungSenior Systems EngineerCommented:
why don' t you back up the OST/PST and recreate the outlook profile?
probably backup with other settings, such as auto complete.
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JohnBusiness Consultant (Owner)Commented:
The settings are probably pointing to the wrong place. Outlook POP will not go searching for an Exchange server.

Go to the Account screen, first screen and verify the incoming (POP) and outgoing (SMTP) addresses. The ISP could have changed them.

Go to next screen and enter the user name and password in the Outgoing Server tab. Go to the far right tab and verify the ports. ISP's change these as well. Normally 995 / SSL and 587 / SSL or TLS. Check with the ISP.

No harm in recreating the Outlook Profile as suggested. That will make you re-enter the account.

Check your firewall that it is not blocking your Outlook ports.
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SystemtamersAuthor Commented:
Failed to mention that this is on a SBS2008 network.
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JohnBusiness Consultant (Owner)Commented:
It may be on a network but you said you were not using Exchange. Is this true.?

So the methods we have provided above (remake the Outlook Profile - Justin; and verify the POP account setup - me) still stand.

If you are still having issues, uninstall the HP All-in-One software package and see if Outlook behaves properly.
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SystemtamersAuthor Commented:
Hi John,

I uninstalled the  HP AIO software several steps back, had no effect.   I have tried both steps that you and Justin mentioned as well as several other threads I have found on E/X.   Including modifying the PRF.
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JohnBusiness Consultant (Owner)Commented:
Set up a new, test Windows User Profile (Account). Log into the new Windows Account and try Outlook in the new Windows Account.

Does this work?   You may have a damaged Windows Profile.
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SystemtamersAuthor Commented:
Damaged windows profile is what I suspect, just not sure how to correct.  If I login as SysAdmin and launch Outlook it does not default to the exchange server name lookup.  In other words it works properly, just not on the user I want it to.
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JohnBusiness Consultant (Owner)Commented:
If there is a local Windows Profile, you can delete it and re-create it. There should be one related to the domain account.  Make sure you back up any documents first.

The AD account does not usually get damaged, but if you think it has been damaged, here is a Experts-Exchange answer to re-create an AD account.

http://www.experts-exchange.com/Software/Server_Software/Active_Directory/Q_26683002.html
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JohnBusiness Consultant (Owner)Commented:
@Systemtamers  - Thank you and I was happy to help.
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