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Profiles are often reset for RDP users on RDS server

I have a domain with a Microsoft Small Business Server 2011 Premium plus two additional servers.
The os on the servers is Server 2008R2 X64.
On one server I have installed the Remote Desktop Services role and added 25 remote users.

For some strange reason, these users often complains, that when they log into their profile on the RDS server, their profile is back to default. This means, that they have to setup Outlook with profile, printers, desktop and other things.

Can anyone give me a clue in the right direction?

Mike

It sounds like they are logging into temporary profiles due to an issue with roaming profiles loading. I would check event viewer to confirm this.

This KB article may help you if this is the case

https://support.microsoft.com/en-us/kb/971338

Joshua Grantom

This would be happening if their user profile folder under C:\Users is being deleted. I would check for any scripts that are setup for automated tasks.

I would also make sure that its actually reverting to default. It could be that they are being logged in to a TEMP profile and if that is the case, that would delete their profile on logout.

Another possibility is that roaming profiles are being used and the path does not exist or is not writable. This would also cause a TEMP profile.

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Spike99

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