Citrix - Outlook - User shows dialogue box of Retry/Work Offline or Cancel, but Webmail works. Everyone else is fine

What version of Office are you running in your Citrix environment? Could you post a screenshot of the error/prompt? Also what version of Citrix are you running?

Have you tried repairing the Office install on Citrix? It could be the user who has the issue was logged onto a particular server at the time so ask the user to retry and ensure they use a different Citrix server. Do you use Citrix User Profile Management or do you use RDS profiles?

You can try recreating the mail profile using the mail control panel applet or possibly withing the app depending on the version you are using.  If that doesn't work I'd delete or rename the user's Windows profile before I messed with the Office installation.  If the problem is specific to a single user, it is most likely profile related.  The profile sounds like it is coming from a network share, so deleting the local profiles won't help.

The previous admin just left and I don't know Citrix. We are running Office 2007. I've attached a screen shot. How can I tell which version of Citrix, but I do know it is old
Capture.JPG

Programs and Features or Add / Remove Programs will typically show the version.  What OS are they running on?

Citrix Xenapp 5.0

Win 2008 r2 64bit

Are you certain it's 2008 R2 and not 2008 standard?

i only see it says 2008

Back to the Outlook problem, does the app open if they select Work Offline?

Presentation Server 5 doesn't run on 2008 R2.  :)

does not work because there is no offline copy to work because i deleted the profile

When you go to System Properties \ User Profiles, are they listed at local or roaming?

In Programs and Features, do you see anything installed like Citrix Profile Management or User Profile Manager?

I can't tell if the profiles are local or roaming. How do I do that?

Profiles are stored on each of the 3 Citrix servers im User Profiles under C:\Users\jdoe  . We also have a file server that houses their other profile \\FileServer\Profiles$. I'm not sure what the difference is between the two different profiles (Citrix and File Server), but when users have this same problem the fixed I've apply is deleting all profiles from all 3 Citrix servers and the one File Server. In fact I just did it for someone else today.

Under Program and Features I see the following:
Citrix Access Management Console
Citrix Receiver
Citrix XenApp 5.0
Citrix XexApp Plugin for Hosted Apps
XenApp Advanced configuration

So they are most likely roaming profiles.    When a user logs in, it gets copied from the file server to the Citrix server.  There is a policy that should be set to delete roaming profiles when the user logs off.  Also, it's important to make sure the users are not logged in when deleting the profile, otherwise it will write back the bad profile when they log off.

You can see the profile type by right-clicking the My Computer icon, select Properties, Advanced System Settings, Advanced, User Profiles.  The menus may be slightly different, I don't recall 2008 standard offhand.  Under User Profiles there should be a Settings button, and there it will show the type for the profiles on the server.

There all Roaming Profiles