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hcittech

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Outlook 2007 not showing all exchange mailbox folders?

A customer has a laptop and a PC, both connected to an Exchange mailbox (Exchange 2008 & Outlook 2007).

On the PC, phone, iPad and OWA etc there is a folder in the mailbox (e.g. accounts), but on the laptop it is not there.

Outlook reports that all folders are up to date etc, and updates all other folders with an issue - this folder is simply not there on the laptop?

This folder is updated regularly on the other devices?

Any thoughts?

Thank you in advance...
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hcittech

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Thanks for the comment...

That's a little easier said than done - we can recreate the profile, but the laptop is mostly offsite and connected via a VPN, with a mailbox size (OST size) of nearly 60gb (the limits have been increased).

I know that might eliminate the profile or OST as the cause, but its a painful step if not - my hope is that I was missing something silly and could somehow force an update or indexing of the folders somehow?

Thanks again
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Ok, thanks...

It'll have to wait a while as he won't be in the office (or anywhere where with a reliable internet connection) for a while so updating the new OST would simply take weeks - meaning all the files are unavailable.
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Thank you - I'll have a look over the next few days...
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Thanks for your assistance - we rebuilt the OST in the end (problem solved)