Cipher.exe Object Already Exists Error

Hello, I had a customer bring a Windows 7 Professional laptop in the other day saying she was having trouble creating an encrypted folder for work. Long story short is she needs to have an encrypted folder on the machine for this application to work and she has to be able to use it for her job. She is the only user at her location with this issue and their resident IT guy is as stumped as I am.

When I run "cipher /e /s:test" or "cipher /e /s:C:\users\naomi\test" cipher returns the error "Object already exists."

She has no encrypted files on the computer and to my knowledge she has never tried to use cipher until now. I ran system file checker to see if it might have been a problem with some system files, but no joy there.

On the off chance that maybe their was something wrong with her key set so I tried running the /k option to generate her a new key and received the same error again.

Thinking that maybe there was an issue in her user profile I created an administrator account called test and tried to use cipher from the new account and still receive the same object already exists error.

Personally I have never seen this issue before and what research I have done hasn't found me any helpful results. Has anyone here seen this error before and know the cause or have any suggestions on what I might try next?

Thanks,

Chris
LVL 1
SINC_dmackAsked:
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McKnifeCommented:
Hi Chris.

And when you use the GUI for EFS, what happens then? (Rightclick that folder - properties - adcanced - encrypt)
SINC_dmackAuthor Commented:
It didn't work. In the interest of time we told her it would be best to just reinstall windows as opposed to doing back and forth phone tag trying to find time to work on things.

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SINC_dmackAuthor Commented:
Unfortunately, we ended up doing a format and reinstall to resolve the problem.  We gave ourselves a C because, while it fixed the problem, it's hardly a targeted approach to resolution.  Thanks to McKnife for his input.
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