When i create a new user email account on the exchange server 2010. The users do not show up automatically in the GAL even after waiting 24hrs. The only way to get them showing is to force update OAL (Offline Address List ) in exchange server. Is there something thats causing exchange not to update the GAL in outlook for all users. Now today a user came up to me saying new hire email account isnt showing in the gal i did the force offiline Add. List update and also download address book in outlook but user is still not showing in GAL. Please Help, Thanks!!