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Exchange 2013 Mailbox Limit Exceeded & Unable to Send Emails

Greetings,

I have an end user who was reporting that they had 3 emails in their "Sent Items folder that's been there for a few hours.

Upon checking I realized they reached their mailbox quota. However upon deleting most of their emails in the outlook client the emails still wouldn't send even after opening them and clicking send again.

I proceeded to check their account in Exchange Admin Center and saw that it was still showing over its limit. Its been about 3 hrs now and the limit hasn't updated in exchange.

If there something i missed here, this is the first time i'm seeing this happen.

Thanks
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Will Szymkowski

Did you soft delete the items from the inbox (are they still present in the Deleted Items folder)? If this is true then that would be the reason why you are still getting this over limit message. The delete items folder it part of the overall mailbox size. you also need to remove items from Deleted Items folder as well.

Will.

Eaddy Barnes

ASKER

Hi WIll,

That was the first thing i checked actually and included all other sub folders in the inbox.

No emails period.

abbank

I would go into mailbox cleanup and check mailbox size. Make sure you are looking at the server data tab. Check problem folders containing most data....

Will Szymkowski

Does this same issue happen from OWA? If you create a new Outlook profile do you get the same results? Sometimes the caching of the OST does not update properly to Exchange if the OST or profile has issues.

Will.

SOLUTION