Outlook 2013 display issues

Hey experts,

A client has recently (within a few months) purchased a new Lenovo Yoga 3 from us and it's working beautifully! However, recently he has been noticing a display issue within Outlook 2013. If he closes Outlook, no issues are visible in Windows, or any other programs, but if he re-opens Outlook, ... the issue is still present.

I have attached to images to help you understand what the issue is. (all private/ personal data cropped)

The client suggests that if they click on the affected area, that small localised area 'comes good' again, almost as though the lines are all that is seen of Outlook horizontally compressing the text, almost as though attempting to save space on the screen.

Any idea what's going on here and what we could do to resolve?
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Servant-LeggieAsked:
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Shweta GoelCommented:
Hi,

I think you are facing this issue because of video configuration on your computer that may be incompatible with your Outlook 2013.

Regards
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nobusCommented:
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Sumit Singh ShekhawatTechnical Solutions ConsultantCommented:
This is an bug in Outlook 2013. PLease see and follow https://support.microsoft.com/en-us/kb/2768648 also if you cant fix than you can browse to the Outlook advanced properties and select the option to “Disable hardware graphics acceleration”
as attached below.
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Servant-LeggieAuthor Commented:
Shweta Goel, I did think this may be the case... or a hardware issues

nobusSumit Singh Shekhawat, I'll undertake these once the client is back from his holidays (just missed him, so he's now back in 2-3 weeks). You'll hear from me as soon as he returns as I'll be able to get his machine quickly once he arrives.
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Servant-LeggieAuthor Commented:
Hey guys,

Thanks for your patience. The client has extended their trip and will be back in mid-June, at which time I will be able to test their Outlook and advise which solution works (fingers crossed).

Looking  forward to being in touch soon.
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nobusCommented:
no problem
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Servant-LeggieAuthor Commented:
Hi guys,

So that this post isn't closed, I'm writing to inform you that the end user who is having the above problems will be returning to the country shortly (within the next 10 days) and I will be enacting the suggested changes above at this time. Should EE send another 'respond or have the question cancelled' message, I'll post again with this same message.

Talk soon,

Andrew
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Servant-LeggieAuthor Commented:
Thank you, all, for your patience.

I will FINALLY have access to the client's machine tomorrow (Australian time), at which point I'll be running through the suggested solutions.

Looking forward to one of these solutions working so that I can close this ticket!

Andrew
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nobusCommented:
ok waiting for results
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Servant-LeggieAuthor Commented:
Nobus, We've updated the video and chipset drivers and will see how we go.

Sumit Singh Shekhawat, I've disabled the hardware graphics acceleration, so we'll see if that helps.

As the client has been experiencing these Outlook issues now quite regularly, we'll know within the next 24-48 hrs or so whether or not the applied fixes have done the trick.

Andrew
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Servant-LeggieAuthor Commented:
G'day guys,

So far, the client has not experienced any further issues, even though he usually does several times a day. To be thorough, we'll wait until Monday to call it, but at this stage it looks like we've won this battle.

Talk to you Monday- enjoy your weekend!

Andrew
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Servant-LeggieAuthor Commented:
Guys,

Thanks for both your wisdom and patience!!

The client's issue appears to have been resolved, due to the driver updates and Outlook settings adjustment.
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nobusCommented:
tx for feedback!
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