Users cannot compose mail in Outlook 2013 web application

Hi all,

When using the Outlook 2013 web application, users in my organisation reported not being able to compose mail (the text area of the mail seems to be disabled), however, users can enter email addresses and subject lines.

The only way to get it to allow you to enter any text in the mail text area is to switch to "plain text" mode, see attached screenshot.

In my organisation we use IE10 as we have certain web based apps which can only function in IE10, I have also tried to compose a mail on the Outlook web app in Chrome, but it still requires that you switch mode to the aforementioned "plain text" mode.

This shouldn't be the only way to get it to work, has anyone come across this problem and if so what are the possible solutions?


Quintin SmithAsked:
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Sudeep SharmaTechnical DesignerCommented:
Could you please explain what do you mean by Outlook 2013 Web application?

Do you mean Outlook Web Access on Exchange 2013?

Quintin SmithAuthor Commented:

Yes this hapens in owa

Sudeep SharmaTechnical DesignerCommented:
Have you disabled the SSL2/SSL3 and weak ciphers on your exchange box?

Is the browser your client are using supporting TLS?

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Quintin SmithAuthor Commented:
Hi There,

Sorry for the late reply, by disabling the above features, would there be any adverse effects.  Our entire company uses IE 10 as our primary browser.

We do also use Chrome but just for select web applications.

We will look into your suggestion and get back to you.

Many thanks,

Quintin SmithAuthor Commented:
I am closing this question as the latest updates on Exchange have solved the issue.

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Quintin SmithAuthor Commented:
Because Windows Updates have solved the problem.
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