I am developing a SharePoint site that will handle Incident Notification.
When a user enters an Incident I will give them the ability to trigger a workflow and send out an email to a predefined distribution list.
I then need to remind the original user to update the status and send out a new email to the distribution list every 30 minutes until the status is resolved.
For instance if the Incident is entered at 2:45 a.m. I need to remind the user to update the status at 3:15 a.m.
I was thinking of sending an email through Outlook to the original user but I am open to any suggestions.
I am planning to use SharePoint with InfoPath.