I have a remote user that I just installed a Win 7 x64bit OS on with a new hdd, I installed the latest Sonicwall VPN Client version 22.214.171.1242. I have installed this for multiple users and everything works fine. They are able to connect to our network through the sonicwall. However I have one user who is getting this error message within the logs, 'Received invalid ID information notify'. We are just using a pre-shared key with no username. When I enable the sonicwall vpn client software it says connected and it hands out the correct ip address. However I still can't connect or ping our servers.
Initially I installed this software as a local admin and it worked fine. I may have installed the software before joining the laptop to the domain (not sure if this matters). I made him a local administrator, I created his Windows profile and configured the software again. No luck. I also tried reinstalling the software. All our users have the same anti-virus software and programs so I know there is nothing blocking it. any ideas?