Wireless can not connect - WPA - PSK ? EAPOL ?

hi,

I purchased a sonic wall  wireless router. I can not connect with my old MS surface.  The older one with the hard key board.
is there a chance that it does not support either of these protocols?

other device connect effortlessly
intelogentAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Craig BeckCommented:
The Surface supports all WiFi authentication methods.  Is it that you can't 'see' the WiFi from the Surface, or that authentication fails, for example?
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Nathan HawkinsTechnical Lead - Network SecurityCommented:
More than likely theres a security policy that is MAC based and is denying the one device's MAC address and allowing the other, at least without any specifics that is the first place I would go look. The next place to look is the actual security policy. Make sure that there isnt anything that specifies in some way devices as accepted vs denied.

Second thing to look at is the way you are authenticating on the Surface. Make sure you are using a method that the Sonic router uses and re-validate the PW to access the SSID.
0
intelogentAuthor Commented:
craig,   i can see the network, but can not authentic.     it is a brand new router... other devices are having no problem.

Sec-man  -  the only thing the router has been programed for is port forwarding
where would i check in a sonic wall's set up if that were the case
0
Nathan HawkinsTechnical Lead - Network SecurityCommented:
I have no experience with Sonic Wall, but I do know that pretty much every wireless device manufactured has some sort of mac address filter. You will have to poke around (a lot).
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Wireless Networking

From novice to tech pro — start learning today.