Lost password field on login screen

When users bring up the citrix web login screen they are only presented with a username field and must hot refresh (F5) to see the password field.  Happens with all browsers.  FIgure 1 before refresh, Figure 2 after refresh.FIgure 1Figure 2.

XenApp 6.5 farm.  This started happening after new load balancers were installed by a consultant.

Any suggestions or setting mods appreciated.
snyperjAsked:
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Brian CTXSupportCitrix ConsultantCommented:
Which load balancer was installed?  NetScaler?  What version of the code is the NetScaler running?
snyperjAuthor Commented:
netscaler not sure of code
Brian CTXSupportCitrix ConsultantCommented:
Typically it's 10.1 or 10.5 where I've seen this problem.

Sometimes it's from the bubble theme being enabled, or a customized page.

http://discussions.citrix.com/topic/353318-password-field-missing-from-ns-gateway-login-page-netscaler-105-509/

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snyperjAuthor Commented:
Thanks!
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