Looking for some pointers:
Have a site with Server 2003 and Exchange 2003 SP2.
There are only about 8 users on the site and they use Outlook with RPC over HTTP and have been doing so for the last 4 years, they also use iphones/ipads for the last 4 years for mail access.
A new user started and I created an account for him and RPC over HTTP for his outlook worked fine but when I tried to setup mail on his phone it would not connected and I can see this in the servers event logs (See Error 1)
I then tried to create a new user by copying an existing user but still the same error.
I cannot understand why the other users are still able to get mail onto their phones with no issues. ( I even tried setting 2 of the existing working users up on the new iphone and onto my own iphone and they worked perfectly so its new accounts that cannot connect via mobile devices.) See All correct attachment.
When I go onto an iphone and setup the new user or users (Ive created 3 as tests), I input the server name and their username and password and it ticks all as correct and then asked do I want to sync just mail or contacts, calender and I just pick mail. I then open the apple mail app and get cannot connect to server as the error and nothing comes into the new mail box. (no folders or anything)
I went onto testconnectivity.microsoft
.com and ran the test (unticked SSL as using self signed cert), and got the attached error which looks like my problem is activesync. (Tested using the new users account) , When I run this test for an existing user it passes.
Just tried this but it was already ticked:
Active Directory Users and Computers and locate one of your users that is not working, Double-Click into the account and click on the Security Tab (if this is not visible, Click on View> Advanced Features from the Menu at the top of the screen then navigate back to your user). Once on the security tab, click on the Advanced Button and make sure that the ‘Include Inheritable Permissions From This Object’s Parent’ is ticked. Click OK twice to close the user account.