Citrix receiver

we use Citrix receiver version 12.3.0.8. I am trying to create a desktop icon to one of the icons on our citrix web page. At the bottom on our citrix web page there is a hint that says
"Hint: Drag and drop resources to your desktop to create shortcuts."
I have tried this and it doesn't work. here is a screen shot of some of the icons when I sign into Citrix
citrixI tried right clicking on one of the icons, and choosing "saving target as..." and creating a shortcut that way, and that just takes me to the main sign page.
So does anyone know of a way to do this?
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JeffBeallAsked:
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Will SzymkowskiSenior Solution ArchitectCommented:
I have tested this in my Citrix environment and it works as it should. Simply drag and dropped it right on the desktop and i was able to launch it. Check your browser settings and also make sure that this there are no policies that are stopping you from doing this.

Will.
Brian CTXSupportCitrix ConsultantCommented:

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JeffBeallAuthor Commented:
thank you.
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