Sometime Word 2013 doesn't open

With Word 2013, when we try to create a new document or open an existing one, we often have to make multiple attempts to do so. I don't know how else to explain this, so I included a screen-shot of the problem we frequently have.
Word2013.docx
john8217Asked:
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JohnBusiness Consultant (Owner)Commented:
Try two things:

1. Try an Office Repair. Control Panel, Programs and Features, click on Office and do a Full Repair.

2. If the repair does not work, set up a new, test, Windows User Profile (Account). Log into the account and test this issue in the new account.
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