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Internet browsers not working but can ping and connect remotely

I have a windows 8 machine that cannot access the internet via internet explorer - regardless of which site I visit I simply get page cannot be displayed.

I have also tried browsing by IP address, trying to browse to one of Googles IP addresses (216.58.210.67) also fails.

I can ping without any issue - I can ping 216.58.210.67 and get replies.

I also managed to install teamviewer host and I can access the machine remotely so I know for sure that the Internet connection is there, just browsers will not work.

Things I have tried so far:

1.Install chrome - same issue
2.reset internet explorer settings.
3.check for proxy settings in IE - there were none
4.netsh winsock reset all
5.netsh int ip reset all
6.netsh int ip reset reset.log hit

I have also tried installing firefox but it fails - I think because it tries to download the full package itself and that requires internet connection.

Anyone got any ideas or further troubleshooting steps?

Jobin Johny

Hello,

did you check the DNS address in the Network settings are correct . You must give correct DNS address to point to Internet .

davids355

ASKER

DNS was pointing to the router.
I have just tried manually setting DNS to 8.8.8.8
Still Internet explorer will not work.

I should note that I am doing all of this remotely via teamviewer now, so the internet is most definitely working, just the browsers will not work.

Stolsie

Check the Proxy setting in your browser, if the settings are there disable them and then do an AV scan and root kit scan

Sudeep Sharma

davids355

ASKER

Hi Stolsie,
I have checked in IE and there are no proxy settings set.

Hi Sudeep,
I will run these scans and post logs. I appreciate that this could well be the cause as its a very strange issue. However, this is a brand new computer from Dell and has literally just been taken out of the box!!
...

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davids355

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davids355

ASKER

accepted my own answer as did not get resolution, think this is deep rooting OS problem.