Saving Emails via Microsoft Outlook 2013 - Error Message.

Ross Igglesden
Ross Igglesden used Ask the Experts™
on
Dear All,

We are running Microsoft Outlook 2013 across our Network, for some reason probably an update to Outlook our Save As option is now stating an error: "You don't have appropriate permission to perform this operation"

From within Microsoft Outlook 2013 we are highlighting an email we want saved to our Mapped Network Location, then select FILE, Save As option, we are using "Save as type" using Outlook Message Format - Unicode.  Then we browse to our network drive which is hosted in the cloud, which I can confirm can fully browse, however as soon as we select the Save button we get the following error message "You don't have appropriate permission to perform this operation".

I can confirm the following:

Microsoft Outlook 2013 fully updated.
The hosted storage area is fully open with no access permissions set (Apart from our password).
We can save the email to our Desktops, then copy or move it to the Mapped Network Drive.
We are running our email via Office 365.

Does anyone have any ideas to resolve this issue?

With kind regards,

Ross

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Alexei KuznetsovMicrosoft Outlook MVP

Commented:
Just to make sure this is not the Outlook issue, try to use the free Export Messages to MSG Files utility in two ways:

1. Right from Outlook using message's context menu.
2. Using standalone launcher app from Desktop or Windows Start Menu.

If it fails, then you have no appropriate permissions for your network resource.

DISCLAIMER: I recommend the mentioned tool because I'm one of its developers, so feel free to ask any further questions.

Author

Commented:
Dear Alexey,

I can confirm both options work, I can export to the network resource with no issues.

With kind regards,

Ross
Alexei KuznetsovMicrosoft Outlook MVP

Commented:
Ok, then it clearly indicates that there is some problem with Outlook. The issue may be related to Outlook's secure temp directory. Can you save attachments from your emails?
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Author

Commented:
I have just tried Word, Excel and PDF email attachments I get the following error on all, however I can save locally with no issues.  Also I can save to a hosted SharePoint Server with no issues.

With kind regards,

Ross
Microsoft-Error.jpg
Alexei KuznetsovMicrosoft Outlook MVP

Commented:
Again, what if you try to save these attachments using the free Save Attachments tool? Will it save without errors?

Author

Commented:
Yes it will save the attachments
Microsoft Outlook MVP
Commented:
That's weird. It looks like for some reason your Outlook doesn't like your target network location. Just to double-check: please try to run Outlook as administrator (you can close Outlook, then CTRL+SHIFT+Click its shortcut to run it elevated).

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