access denied on cd-rom

Using Windows 7 Enterprise.
LVL 1
Solo PascualIT SupportAsked:
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Marwan OsmanCommented:
what is the error you get?
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Solo PascualIT SupportAuthor Commented:
access denied
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Marwan OsmanCommented:
try this:

Open disk management, right click on the CD/DVD drive and open Properties, click on the Hardware tab, click the properties command button, click on the driver tab, and uninstall the driver.
Then click on the Disk Management Action menu, click on Rescan Disks, see if it solved or not.

if it does't work with you, please provide more details, do you have group policy before which denies such access? is it a shared drive?
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rindiCommented:
Check with your IT admins who are in charge of your IT department. There may be policies setup that don't allow the usage of external media like CD's/DVD's or USB sticks as a security measure.
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Solo PascualIT SupportAuthor Commented:
Thanks!
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Windows 7

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