MS Office 2013 File Selection Window Missing

I have a user that seems to have found a way to make their file selection window for the save -as function disappear.  Any idea how to get it back?

See the attached screen shot for a view of what I'm talking about.

What I would expect to see...

screen-shot-2.jpg

What this user gets...

Screen Shot showing missing file selection window
Nick LucasIT ManagerAsked:
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GrahamSkanRetiredCommented:
There's a button at the bottom left of the window labelled 'Hide folders'.  See if that does anything.
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Nick LucasIT ManagerAuthor Commented:
The hide folders only does this....

screen-shot-3.jpg
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GrahamSkanRetiredCommented:
And when you click 'Browse Folders'?
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Nick LucasIT ManagerAuthor Commented:
When you click browse folders, it brings you back to the original problem.
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GrahamSkanRetiredCommented:
So it shows the folder-less view in either case!

This Microsoft article https://support.microsoft.com/en-us/kb/921541 describes steps such as renaming the Normal template and a couple of registry keys so that Word will recreate new default versions. There is also an automated Fix-it programme that can be run that will usually clean up this sort of anomaly.
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Nick LucasIT ManagerAuthor Commented:
This issue is actually happening in MS Excel, not Word.  The article above is for Word.
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Nick LucasIT ManagerAuthor Commented:
Looking into this further, it seems to be affecting not just Excel but all Office applications.  It is also affecting other windows based programs such as notepad and paint so this isn't just an MS office issue...more of a windows issue.

Giving more background now....this user is using RDP to connect to one of four RDP servers to get to their desktop and applications.  None of the other users on the server are affected and it doesn't matter which server they log in to, the problems follows them.  I'm thinking this has something to do with their windows profile at this point but really don't want to have to recreate the entire profile.
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GrahamSkanRetiredCommented:
I don't think there's an equivalent for Excel, but you could try the general method for application repair.

Control Panel>Programs and Features and right-click on the application. (On my system that is Microsoft Office, but the individual applications may be separated out on yours.)
Click on Change and choose Repair
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Nick LucasIT ManagerAuthor Commented:
Again, it's not limited to one application from what I'm not seeing.  It's even affecting windows system programs like notepad and paint where there would be no repair feature.

I believe this is a windows user profile issue at this point.
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GrahamSkanRetiredCommented:
Sorry. Didn't see your previous post. Yes, the fixes for Word work on items in a user's profile.

Microsoft's profile repair recommendation is to create a new one and copy the files across, so it doesn't sound too hopeful.
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Nick LucasIT ManagerAuthor Commented:
Yeah I'm trying to avoid deleing the whole profile and rebuilding it.  We use roaming profiles with RDP services here so that complicates things a bit more than a profile on a PC.

If anyone else has a suggestion on how to remedy this issue without deleting and rebuilding the windows profile that would be great!
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Nick LucasIT ManagerAuthor Commented:
Found it!

https://thecomputerperson.wordpress.com/2013/09/15/broken-save-dialogue-box-in-windows-7/

If the link ever breaks, here is the fix....

Rename or delete the current user\software\microsoft\windows\currentversion\explorer\
cidsave\modules\globalsettings\sizer\commonitemdialogsizer key value
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GrahamSkanRetiredCommented:
Wow. Needles and haystacks come to mind. Thank you for sharing the solution with us.
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Nick LucasIT ManagerAuthor Commented:
I was able to locate the solution myself online using Google.  I tested the solution and it worked.
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