Multiple Drafts folder being created in Outlook 2010
Hi all-
This question was posted before but it never received a response. I'm reposting in hopes that someone has found a solution or has some suggestions. See below:
I am investigating an issue where two users who use Outlook 2010 on Exchange 2012, get multiple drafts folders created in their mailboxes automatically, as draft1, draft2, draft3 till draft20. The users have to manually delete all of them and they re-appear again one by one in a few days.
I have set Outlook to run on online mode, ran the resetfolders command line switch and created a new Outlook profile.
Multiple forums mention the iPhone as the culprit but only one of the users have an iPhone and they never connect the phones to their computers. The only commonality between the phones is that they both have Good for Enterprise.
Both users have Windows 7 as their OS and have delegates setup in Outlook.
Any help is greatly appreciated.
This question was posted before but it never received a response. I'm reposting in hopes that someone has found a solution or has some suggestions. See below:
I am investigating an issue where two users who use Outlook 2010 on Exchange 2012, get multiple drafts folders created in their mailboxes automatically, as draft1, draft2, draft3 till draft20. The users have to manually delete all of them and they re-appear again one by one in a few days.
I have set Outlook to run on online mode, ran the resetfolders command line switch and created a new Outlook profile.
Multiple forums mention the iPhone as the culprit but only one of the users have an iPhone and they never connect the phones to their computers. The only commonality between the phones is that they both have Good for Enterprise.
Both users have Windows 7 as their OS and have delegates setup in Outlook.
Any help is greatly appreciated.
ASKER
Thanks for your comment Simon! I will look into Good Mobile and let you know.
ASKER
No luck with Good. We do not sync the Draft folder. We also don't use OWA for compliance/security purposes.
Any other suggestions?
Any other suggestions?
No. I have only ever seen this behaviour caused by mobile devices.
As you have limited yourself on troubleshooting, there is very little else that I can suggest other than calling Microsoft. However they will almost certainly tell you the same things I have - eliminate the clients by using OWA. At the moment with the limitations you have it is impossible to actually pinpoint the source.
Simon.
As you have limited yourself on troubleshooting, there is very little else that I can suggest other than calling Microsoft. However they will almost certainly tell you the same things I have - eliminate the clients by using OWA. At the moment with the limitations you have it is impossible to actually pinpoint the source.
Simon.
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ASKER
The solution has been tested and verified over a week's time.
Once you have pinned that down, then you can investigate further. The cause is probably the Good software, which means you will need to take it up with Good support.
Simon.