Multiple Drafts folder being created in Outlook 2010

Hi all-

This question was posted before but it never received a response. I'm reposting in hopes that someone has found a solution or has some suggestions. See below:

I am investigating an issue where two users who use Outlook 2010 on Exchange 2012, get multiple drafts folders created in their mailboxes automatically, as draft1, draft2, draft3 till draft20. The users have to manually delete all of them and they re-appear again one by one in a few days.

I have set Outlook to run on online mode, ran the resetfolders command line switch and created a new Outlook profile.  

Multiple forums mention the iPhone as the culprit but only one of the users have an iPhone and they never connect the phones to their computers. The only commonality between the phones is that they both have Good for Enterprise.

Both users have Windows 7 as their OS and have delegates setup in Outlook.

Any help is greatly appreciated.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Simon Butler (Sembee)ConsultantCommented:
Remove all of those folders, then stop using Outlook. Have the users work on OWA for a day. If the folder creation continues then it is something outside of Outlook. Mobile devices are the primary cause - it has nothing to do with them being connected to the computer, but to the mailbox with ActiveSync.

Once you have pinned that down, then you can investigate further. The cause is probably the Good software, which means you will need to take it up with Good support.

vick617Author Commented:
Thanks for your comment Simon! I will look into Good Mobile and let you know.
vick617Author Commented:
No luck with Good. We do not sync the Draft folder. We also don't use OWA for compliance/security purposes.

Any other suggestions?
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

Simon Butler (Sembee)ConsultantCommented:
No. I have only ever seen this behaviour caused by mobile devices.

As you have limited yourself on troubleshooting, there is very little else that I can suggest other than calling Microsoft. However they will almost certainly tell you the same things I have - eliminate the clients by using OWA. At the moment with the limitations you have it is impossible to actually pinpoint the source.

vick617Author Commented:
Ok. So here's what was happening and the solution:

User 1 had Owner permissions on the Root of user 2's mailbox; because of this, user 1 has permissions to create new folders.

To fix the problem: Gave user 1 reviewer permissions to the root of user 2's mailbox instead of owner.  This took away the create folder permission but still allows user 1 to open user 2's mailbox.

As far as root cause goes, this maybe happening if user 1 creates a message on behalf of user 2 and leaves it unsent for more than x amount of minutes, it may try to create a draft message in user 2’s mailbox due to Autosave being turned on.  User 1’s account did not have permissions to user 2’s draft folder, but did have permissions to create new folders off of the root, so it appears it creates a new draft folder as a result.

I hope I didn't confuse anyone and that this helps.

Thank you all for your responses!

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
vick617Author Commented:
The solution has been tested and verified over a week's time.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.