Global Address book


I have problem with  few user are not showing int o GAL but I can see them into under All users list. we are on exchagne 2010.
I have checked the user properties and ( hide from exchange list ) is un Checked. I have checked all possible way. but still user are not showing into GAL.

Please help to resolve this issue.

Asif NaeemSr. System Administrator ( Wintel & UNIX (AIX) Asked:
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It normally takes up to 24hours for it to display on the GAL!
Simon Butler (Sembee)ConsultantCommented:
@ rynozeeman

"It normally takes up to 24hours for it to display on the GAL! "

That is incorrect. Changes to the GAL are live, and can be seen immediately in the GAL through OWA.
You are confusing the GAL with the OAB. Changes to the GAL can take up to 48 hours to be fully reflected in all clients in cached mode via the OAB. That is because the OAB only updates once a day by default, and is then only downloaded by the clients once a day as well.

You need to verify if the users can be seen in OWA first. If not, then you have a more significant problem.


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Nick RhodeIT DirectorCommented:
You can do this in 2 ways.  If its just a single system you can flush the cache in which it will re-download the OAB.  Otherwise you can manually update the GAL across all your client workstations.  Just depends on what you need to do specifically.

Here is the article for individual workstations:  Clear Cache

At the bottom of the article is a link to where you can manually update the GAL and push out to all the clients.
Asif NaeemSr. System Administrator ( Wintel & UNIX (AIX) Author Commented:
Thanks for Help  I have updated the GAL on Exchange server and test today with user and it works fine.
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