My OS is win 7 pof 64 bit and I have an old Xerox 4500 Phaser laser, that uses a USB cable which is connected to the USB slot on the front panel of the pc, which is Lennovo M72e model. I print from Word 2013, and the document is set to 8.5 x 11, letter size, and when I try to print, the printer says "Out of Paper", and when I press the "i" button on the printer, it says "Out of Paper, oad tray with Letter (85 x 11.0 in )Plain Paper. but this is what is loaded from a new ream of paper, and on the printer it is set to "auto-select", which selects correctly, because the paper guide is correctly set. But it does not print, and keeps giving me a "Out of Paper" error, and when I hit enter on the printer, it says "Receiving from USB", but nothing is being printed.
I have another printer, which is an HP, and when I switch printer, it prints ok. The HP has it own usb cable.
I tried using the HP usb cable to connect the Xerox to the same slot on the Lennovo, but the errors are the same.
Thus I have eliminated the cable, and the usb issues, and now I am out of ideas. Can the Experts see anything that I am doing wrong or not done correctly. thank u for your suggestions.