Outlook mail does not send

I know this issue has been addressed here before, but haven't found a solution.  Emails inconsistently hang in Outbox.  When they do, I move to Drafts, Send, and they will then go back to Outbox and be sent without a hitch.  Does anyone know what's going on?   I'm using Office 2013, Win 7 64 bit.  I've disabled Add-ons without success.  I've seen that creating a new profile has been suggested but I'm not sure how to do this without losing my current emails and I want to keep the email address everyone is familiar with.
normjayAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Usually when mail does not send, it is an error in ports or SMTP settings. You say have simply moving to Drafts and re-sending works, so recreating the profile may indeed help. You can back up your PST file for safety, but deleting and re-creating the email Profile does not delete email. You will need to re-create the email account.

Please see my article on Outlook Repairs and Problems.

http://www.experts-exchange.com/articles/18375/Outlook-Errors-Problems-and-Repairs.html
0
normjayAuthor Commented:
John,  I have several email accounts and data files.  Do you suggest deleting the Outlook pst?  I'm not very saavy with Outlook's nuts and bolts, so could you please give me a step by step of what to do to create the new profile?
0
JohnBusiness Consultant (Owner)Commented:
First, I am not suggesting deleting the PST file.

Second, for a step by step (and also refer to my article above).

1. Open Outlook, go to File, Account Settings and then see in the Data tab where the PST files are.
2. Make a record of accounts and settings.
3. Close Outlook.
4. Copy (not move) the PST files to a safe non-Outlook location such as c:\temp
5. Go to Control, Mail and delete the Outlook Profile.
6. Close out, restart and go back to Control Panel, Mail.
7. Set up a new Profile (Outlook).
8. Open Outlook and start setting up accounts. Use the manual account method and point the account to the PST file that goes to that account.

Work carefully and review each step before clicking on OK and you should be fine.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

normjayAuthor Commented:
Thanks very much for this.  Do you have any idea why Outlook behaves so curiously in that a message stuck in the outbox would send once moved to Drafts and the Send button selected again?
0
JohnBusiness Consultant (Owner)Commented:
Outlook does not normally do this. The issue is most likely the result of a corrupted profile and the steps to correct are above. Why does the profile corrupt?  I am not sure what causes it and my profiles have never corrupted in this way.

It is less possible, but still possible, that the PST file needs repair. You can repair a PST file with SCANPST.EXE. Scanpst.exe is in the Outlook program folder.

Read through my article (link above) as all this stuff is in there.
0
normjayAuthor Commented:
Expert is knowledgeable and very response.  Much thanks.
0
JohnBusiness Consultant (Owner)Commented:
@normjay  - You are very welcome and thank your for your nice compliment.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.