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Outlook mail does not send

I know this issue has been addressed here before, but haven't found a solution. Emails inconsistently hang in Outbox. When they do, I move to Drafts, Send, and they will then go back to Outbox and be sent without a hitch. Does anyone know what's going on? I'm using Office 2013, Win 7 64 bit. I've disabled Add-ons without success. I've seen that creating a new profile has been suggested but I'm not sure how to do this without losing my current emails and I want to keep the email address everyone is familiar with.

John

Usually when mail does not send, it is an error in ports or SMTP settings. You say have simply moving to Drafts and re-sending works, so recreating the profile may indeed help. You can back up your PST file for safety, but deleting and re-creating the email Profile does not delete email. You will need to re-create the email account.

Please see my article on Outlook Repairs and Problems.

https://www.experts-exchange.com/articles/18375/Outlook-Errors-Problems-and-Repairs.html

normjay

ASKER

John, I have several email accounts and data files. Do you suggest deleting the Outlook pst? I'm not very saavy with Outlook's nuts and bolts, so could you please give me a step by step of what to do to create the new profile?

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John

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normjay

ASKER

Thanks very much for this. Do you have any idea why Outlook behaves so curiously in that a message stuck in the outbox would send once moved to Drafts and the Send button selected again?

John

Outlook does not normally do this. The issue is most likely the result of a corrupted profile and the steps to correct are above. Why does the profile corrupt? I am not sure what causes it and my profiles have never corrupted in this way.

It is less possible, but still possible, that the PST file needs repair. You can repair a PST file with SCANPST.EXE. Scanpst.exe is in the Outlook program folder.

Read through my article (link above) as all this stuff is in there.

normjay

ASKER

Expert is knowledgeable and very response. Much thanks.

John

@normjay - You are very welcome and thank your for your nice compliment.