Excel and Word 2013 very slow to open
I have a Dell Precision PC with SSD and 16GB Ram running Windows 7 SP1. I have Office 2013 Pro installed. Whenever I open Excel for the first time, it takes about 15 seconds to open. It doesn't matter whether I open directly from the Start menu or by double clicking on a file, it’s the same wait time. Once Excel is open, I can then double-click other .XLSX files and additional Excel sessions will load immediately. If I go back through and close all files and re-open Excel again, it takes 15 seconds again.
The same problem is true for Word 2013.
BTW, the files I am opening are local (not on the network). The only suggestion I’ve tried so far is the thing about disabling hardware acceleration. No change there.
Any help would be appreciated.
The same problem is true for Word 2013.
BTW, the files I am opening are local (not on the network). The only suggestion I’ve tried so far is the thing about disabling hardware acceleration. No change there.
Any help would be appreciated.
Hi,
I know what's the problem: the problem is you default printer, which is set for one which cannot be found and Office's applications searching, and searching and searching, because the applications are formating the documents by the default printer.
Switch your default printer to a virtual one (for exampleMicrosoft XPS Document Writer) and you will see that the applicatioins will go faster
Best regards!
I know what's the problem: the problem is you default printer, which is set for one which cannot be found and Office's applications searching, and searching and searching, because the applications are formating the documents by the default printer.
Switch your default printer to a virtual one (for exampleMicrosoft XPS Document Writer) and you will see that the applicatioins will go faster
Best regards!
ASKER
Sigurdur, I have no special fonts loded on this machine
Matrix, I tried swiching the default printer to Microsoft XPS Document Writer and that did not help. I also switched another Dell printer with current drivers and the results are the same.
On a new note, I tried disabling my NIC and, when I do, everything starts working as it should. Excel and word come up immediately when launched.
As stated previously, when I open documents, they are all on the local machine (not on the network) and none have links to outside documents so this does not make sense to me. When all I am doing is opening Word or Excel from the Start menu, why would it try to search my network before opening?
Side note: I have run AVG and Malware bytes and they show no hits.
Matrix, I tried swiching the default printer to Microsoft XPS Document Writer and that did not help. I also switched another Dell printer with current drivers and the results are the same.
On a new note, I tried disabling my NIC and, when I do, everything starts working as it should. Excel and word come up immediately when launched.
As stated previously, when I open documents, they are all on the local machine (not on the network) and none have links to outside documents so this does not make sense to me. When all I am doing is opening Word or Excel from the Start menu, why would it try to search my network before opening?
Side note: I have run AVG and Malware bytes and they show no hits.
With respect to documents:
1. Run Disk Cleanup (admin tools) as you may have many temp files that tend to slow down Office.
2. Run Disk Defrag (admin tools) in case Office is spending time look all over the place.
With respect to Office:
1. Run Office Repair. Control Panel, Programs and Features, click on Office, and select Repair. Do the full repair.
1. Run Disk Cleanup (admin tools) as you may have many temp files that tend to slow down Office.
2. Run Disk Defrag (admin tools) in case Office is spending time look all over the place.
With respect to Office:
1. Run Office Repair. Control Panel, Programs and Features, click on Office, and select Repair. Do the full repair.
Open a command prompt and run the following command. The results will list any add-ins that open when Excel is launched. Do any of them contain a network path instead of "C:\"?
reg query HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Excel\Options /f "OPEN*"ASKER
Actually none of these suggestions worked. In an effort to troubleshoot the network traffic, I installed Wireshark Protocol Analyzer. For some reason, as soon as I installed Wireshark, the problem went away. I'm not sure if it did something to reset my network settings or what, but the problem is gone.
Still strange to me that Office needs to access the network at all in order to open.
Thanks.
Still strange to me that Office needs to access the network at all in order to open.
Thanks.
ASKER CERTIFIED SOLUTION
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ASKER
Sounds like a plausible explanation. BTW, You are correct, that I initially stated the files I was opening were "not on a network". My second post (which may have slipped past unnoticed) stated that I disabled my NIC and the problem went away, indicating that the problem was likely network related. Sorry if I was unclear on that issue and thanks for your suggestions and summary explanation.
@mpTiffany - You are very welcome and I was happy to help all the way through with this.
I have noticed exactly this behaviour when many fonts are open on the computer. Office apps take a long time to load the fonts but after that everything works fine.
In my case it is on a mac and one can watch in the splash window how the fonts are loaded, percentage by percentage. The behaviour would be similar on a windows pc.