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Deleting Outlook Appointment freeze-crash Outlook

Hi,
I have a client with Outlook 2013.  If you schedule an appointment with a reminder then delete it, it will freeze Outlook to where your have to run the Task Manager to kill it.

I have tried:
-Running the Repair utility on MS Office
-Looking for Microsoft Update KB2553248 to uninstall it - not installed
-Turning off the Chime

There are only 3 COM Add-ins:
-Kaspersky
-ACT (contact manager software)
-Cloudmark (antispam)

FYI: Client is using a single email account set as POP


The weird thing is if the appointment is set in ACT (ACT syncs to Outlook) that appointment can be deleted without issue.

Any suggestions?
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PAMurillo
Asked:
PAMurillo
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1 Solution
 
Christopher Jay WolffWiggle My Legs, OwnerCommented:
I found this statement that seems to be confirmed elsewhere.

Hello Skratch445 and Ian,

Sage ACT! will only integrate with a full installation of the 32-bit version of Office 2013, it may be that you have the 'Click-to-Run' version installed.  Within the following article is a step to determine if you have the 'Click-to-Run' version installed: KB Article 33125

Greg Martin
Sage

from this link.
http://community.act.com/t5/Act/Sync-between-ACT-2013-and-Outlook-2013/td-p/241188

I cannot get to the Sage KB link tonight.  It came up for me strangely and ended up saying it's down for maintenance.  Couldn't check it out.  Maybe you can get there.

There was also mention that Outlook must be installed before ACT.

Could any of this be the problem?
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PAMurilloAuthor Commented:
Hmmm... that sounds really interesting.  Ill verify full install vs click-to-run.  

I have had similar issues with iCloud for Windows Control Panel integrating with MSOfficeClick-to-Run and had to download and install the full version.

Let me investigate and let you know.
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PAMurilloAuthor Commented:
I'm still following up with my client.  I haven't been able to get in touch with them yet
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PAMurilloAuthor Commented:
Skratch
I think he has what ever version of MS Office 2013 that was pre-installed on his Dell laptop.  I suspect he merely entered the license key.   Although it gives no indication that it is the click-to-run version I suspect it is.  Would my assumption be correct?
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Christopher Jay WolffWiggle My Legs, OwnerCommented:
Can you get them to use regedit?

Look for
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\15.0\Common\InstallRoot\Virtual\VirtualOutlook

Then it is click to run.
From this link.

https://msdn.microsoft.com/en-us/library/office/ff864733.aspx

 A Dell rep I spoke with thinks theirs are full versions.
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PAMurilloAuthor Commented:
Hi CJW,
My client in question in incommunicado for personal reasons now.  I have another client with another Outlook issue.  She too is using Outlook 2013 on her Dell Laptop.  It was pre-installed but I verified the registry entry did exist.

Ill let you know more details as soon as I can access primary client's PC.
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Act! v16 and v17 should be ok with the click-run-version of Office 2013
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PAMurilloAuthor Commented:
was never able to follow up with client.  Ill note the suggestions when if/when I can.  I appreciate your attention
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PAMurilloAuthor Commented:
Seems logical as many software products that work with MS Office are only slightly compatible with the Click To Run version.
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
Just thought I'd add that v18 now adds full support for Office 2016
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