PAMurillo
asked on
Deleting Outlook Appointment freeze-crash Outlook
Hi,
I have a client with Outlook 2013. If you schedule an appointment with a reminder then delete it, it will freeze Outlook to where your have to run the Task Manager to kill it.
I have tried:
-Running the Repair utility on MS Office
-Looking for Microsoft Update KB2553248 to uninstall it - not installed
-Turning off the Chime
There are only 3 COM Add-ins:
-Kaspersky
-ACT (contact manager software)
-Cloudmark (antispam)
FYI: Client is using a single email account set as POP
The weird thing is if the appointment is set in ACT (ACT syncs to Outlook) that appointment can be deleted without issue.
Any suggestions?
I have a client with Outlook 2013. If you schedule an appointment with a reminder then delete it, it will freeze Outlook to where your have to run the Task Manager to kill it.
I have tried:
-Running the Repair utility on MS Office
-Looking for Microsoft Update KB2553248 to uninstall it - not installed
-Turning off the Chime
There are only 3 COM Add-ins:
-Kaspersky
-ACT (contact manager software)
-Cloudmark (antispam)
FYI: Client is using a single email account set as POP
The weird thing is if the appointment is set in ACT (ACT syncs to Outlook) that appointment can be deleted without issue.
Any suggestions?
ASKER
Hmmm... that sounds really interesting. Ill verify full install vs click-to-run.
I have had similar issues with iCloud for Windows Control Panel integrating with MSOfficeClick-to-Run and had to download and install the full version.
Let me investigate and let you know.
I have had similar issues with iCloud for Windows Control Panel integrating with MSOfficeClick-to-Run and had to download and install the full version.
Let me investigate and let you know.
ASKER
I'm still following up with my client. I haven't been able to get in touch with them yet
ASKER
Skratch
I think he has what ever version of MS Office 2013 that was pre-installed on his Dell laptop. I suspect he merely entered the license key. Although it gives no indication that it is the click-to-run version I suspect it is. Would my assumption be correct?
I think he has what ever version of MS Office 2013 that was pre-installed on his Dell laptop. I suspect he merely entered the license key. Although it gives no indication that it is the click-to-run version I suspect it is. Would my assumption be correct?
Can you get them to use regedit?
Look for
HKEY_LOCAL_MACHINE\Softwar e\Microsof t\Office\1 5.0\Common \InstallRo ot\Virtual \VirtualOu tlook
Then it is click to run.
From this link.
https://msdn.microsoft.com/en-us/library/office/ff864733.aspx
A Dell rep I spoke with thinks theirs are full versions.
Look for
HKEY_LOCAL_MACHINE\Softwar
Then it is click to run.
From this link.
https://msdn.microsoft.com/en-us/library/office/ff864733.aspx
A Dell rep I spoke with thinks theirs are full versions.
ASKER
Hi CJW,
My client in question in incommunicado for personal reasons now. I have another client with another Outlook issue. She too is using Outlook 2013 on her Dell Laptop. It was pre-installed but I verified the registry entry did exist.
Ill let you know more details as soon as I can access primary client's PC.
My client in question in incommunicado for personal reasons now. I have another client with another Outlook issue. She too is using Outlook 2013 on her Dell Laptop. It was pre-installed but I verified the registry entry did exist.
Ill let you know more details as soon as I can access primary client's PC.
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ASKER
was never able to follow up with client. Ill note the suggestions when if/when I can. I appreciate your attention
ASKER
Seems logical as many software products that work with MS Office are only slightly compatible with the Click To Run version.
Just thought I'd add that v18 now adds full support for Office 2016
from this link.
http://community.act.com/t5/Act/Sync-between-ACT-2013-and-Outlook-2013/td-p/241188
I cannot get to the Sage KB link tonight. It came up for me strangely and ended up saying it's down for maintenance. Couldn't check it out. Maybe you can get there.
There was also mention that Outlook must be installed before ACT.
Could any of this be the problem?