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After moving a user's mailbox to a different Exchange server, subfolders in his inbox no longer exist. How can I recover them?

He initially had issues with connecting to Exchange, so I migrated his mailbox to a different Exchange server, which resolved his issue. Now, my user is complaining that all his subfolders in his inbox are missing. I had him check deleted item, and they do not appear there. Nothing else (calendar, sent mail, notes) were missing after I migrated him.

I am not to savvy with Exchange, but how can I help him recover his sub folders? We use Exchange Server 2007 in our environment. This is running on Windows Server 2003.
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joukiejouk
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joukiejouk
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AmitIT ArchitectCommented:
First check using OWA, If user can see those folders. Outlook end disable cache mode and connect directly to server. If still folders are missing. Then check recover delete items. If there also you don't see anything, restore from back.
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joukiejoukAuthor Commented:
If I need to restore it, is that done from the actual exchange server? Or, is it restore from a backup server that I know we have? Again, I am not too savvy with exchange restore process.
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joukiejoukAuthor Commented:
Let me give you some history, before the move, I did NOT see that their were any subfolders in his inbox (client or in OWA). Nonetheless, I just checked his OWA and the subfolders do not appear there either. I checked "Recover deleted items", and it is no where to be found. I do noticed that he have some archived files (.pst). Would restoring them fix the issue?

Back to my original question, if i need to restore his mailbox, from backup, is that done from the actual EMC on the Exchange Server, or from a backup server? What is it that i need to restore in particular to get his subfolders back? He has everything else (calendar, notes, etc), but just missing his subfolders.
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