joukiejouk
asked on
After moving a user's mailbox to a different Exchange server, subfolders in his inbox no longer exist. How can I recover them?
He initially had issues with connecting to Exchange, so I migrated his mailbox to a different Exchange server, which resolved his issue. Now, my user is complaining that all his subfolders in his inbox are missing. I had him check deleted item, and they do not appear there. Nothing else (calendar, sent mail, notes) were missing after I migrated him.
I am not to savvy with Exchange, but how can I help him recover his sub folders? We use Exchange Server 2007 in our environment. This is running on Windows Server 2003.
I am not to savvy with Exchange, but how can I help him recover his sub folders? We use Exchange Server 2007 in our environment. This is running on Windows Server 2003.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Let me give you some history, before the move, I did NOT see that their were any subfolders in his inbox (client or in OWA). Nonetheless, I just checked his OWA and the subfolders do not appear there either. I checked "Recover deleted items", and it is no where to be found. I do noticed that he have some archived files (.pst). Would restoring them fix the issue?
Back to my original question, if i need to restore his mailbox, from backup, is that done from the actual EMC on the Exchange Server, or from a backup server? What is it that i need to restore in particular to get his subfolders back? He has everything else (calendar, notes, etc), but just missing his subfolders.
Back to my original question, if i need to restore his mailbox, from backup, is that done from the actual EMC on the Exchange Server, or from a backup server? What is it that i need to restore in particular to get his subfolders back? He has everything else (calendar, notes, etc), but just missing his subfolders.
ASKER