Win8.1 upgrade stuck

I'm trying to upgrade from Win8.1 32 bit to Win8.1 64bit.

I boot from the setup dvd, the Windows logo appears for a while, then the monitor just shows the "no signal" message and nothing else happens.  So far I've tried a different monitor and changing some display settings in the bios, but the same result.
a1electricAsked:
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JohnBusiness Consultant (Owner)Commented:
I'm trying to upgrade from Win8.1 32 bit to Win8.1 64bit.

Sorry. What you are trying to do cannot be done. To go from 32-bit to 64-bit means backing up, formatting, and do a fresh install of the 64-bit OS. There is no other way.
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a1electricAuthor Commented:
I plan  to delete the partition and do a fresh install.  I've done this on two other computers at my company.  The 64bit setup gives me the option to delete the current partition.  But on this third computer, the setup screen that gives that option does not appear.
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JohnBusiness Consultant (Owner)Commented:
If you delete the main partition (first two), then Setup will format and proceed. But that is a fresh install as I noted above.

I am not sure why you did not get the option to delete the partition but that is why it got stuck.

Try the setup again and do not proceed unless you can delete the main partition. Delete the main partition manually if need be and then proceed.

If this was an OEM computer, there may be a recovery partition, but a 32-bit recovery partition is not needed for 64-bit operating system. That may be confusing Setup. Delete all partitions and let Setup start fresh.
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a1electricAuthor Commented:
Since I cannot delete the partition during setup, how do I delete the partition?  I would think that is not possible while running "inside" Windows 32bit.  Do  I need to make another bootup cd?
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David Johnson, CD, MVPOwnerCommented:
I boot from the setup dvd, the Windows logo appears for a while, then the monitor just shows the "no signal" message and nothing else happens. Do you have multiple display outputs on that computer? i.e. onboard graphics and a video card?  It looks like it is using another display connection.
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JohnBusiness Consultant (Owner)Commented:
You can get something like Ultimate Boot CD and use it to delete partitions or try another Windows CD that should also allow you to delete partitions.

By the way, I wish you success because 64-bit allows more memory and works faster.
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a1electricAuthor Commented:
There is one other video outbput onboard.  I can't think of the name of it - the connector is white and uses a different kind of cable - not the usual monitor connector.  I might have an adapter i can try.
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a1electricAuthor Commented:
i have windows 7 dvds - I can try booting one of those to delete the partition.
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David Johnson, CD, MVPOwnerCommented:
you will have to use your bios options for the display.. when bios has control you see the display but when the windows pe setup program starts you don't have a display.
is this the jack?instead of this one
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a1electricAuthor Commented:
Yes, there are  both of those jacks built in.
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David Johnson, CD, MVPOwnerCommented:
if you are using image2 change to image 1 jack
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a1electricAuthor Commented:
Similar solution - I put in another video card and that got it to work
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