I have one user out of 6 on the network that can't access the shared drives via the server name and can only access the shared drives via the server IP address. i am able to ping the server from the PC via the IP address and server name without any issues. I checked the DNS records on the server and everything seems fine. I am puzzled now since I don't know what is causing this issue.
The PC is running W7 Pro and the server OS is W2012.