Problem scanning from Samsung MFP

Hi all,

I have a client in which we have just installed a new Win7Pro machine. The MFP worked fine on previous XP machine.

I have installed drivers from Samsung website http://www.samsung.com/ca/support/model/SCX-4623FW/XAA

I have tried both the scan driver and universal scan driver, however I am unable to scan, error on the mfp device is 'not connected' when in fact it is. The device is in Device Manager.

any thoughts greatly appreciated
thanks
Gareth
Gareth McKeeCEO/OwnerAsked:
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Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Gareth,
The Samsung SCX-4623FW supports three types of connections: USB, network wired, and network wireless. Which one are you using? Regards, Joe
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Gareth McKeeCEO/OwnerAuthor Commented:
USB
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Joe Winograd, Fellow&MVEDeveloperCommented:
You say that it is in Device Manager. Is there an exclamation mark on it?

Also, does it appear in the Scanners and Cameras applet? Since you're coming from XP, you're probably familiar with seeing Scanners and Cameras in Control Panel, but in W7 it's not there. This EE article explains how to access it in W7:
Scanners and Cameras Applet in Windows 7 and Windows 8

Regards, Joe
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nobusCommented:
try opening paint - select file>import from scanner or camera
does that work ?
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Gareth McKeeCEO/OwnerAuthor Commented:
I looked all over the web and found many people having a problem with this scanner and Win7, although not everyone.

Have bought a new scanner, thanks for your help everyone.
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Gareth McKeeCEO/OwnerAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for gareth629's comment #a40787893

for the following reason:

Bought new scanner
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Joe Winograd, Fellow&MVEDeveloperCommented:
> Have bought a new scanner, thanks for your help everyone.

That's nice, but did you try any of our suggestions to fix the current one? When you post a question here at EE and experts spend their time gratis trying to help, there's an expectation that the asker will participate in the process and follow through on the suggestions. In this particular case, I'd really like to know what's in Device Manager for the scanner, as well as what's in Scanners and Cameras. Also, I'd like to know what happens with nobus' execellent suggestion to try Paint. In any event, my personal view is that it's unfair to the experts who are trying to help when you close a question having tried no suggestions.

All of that said, good luck with the new scanner — which one did you buy? Btw, it wouldn't surpirse me if you can find people having a problem with whatever new scanner you chose. Regards, Joe
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Gareth McKeeCEO/OwnerAuthor Commented:
Yes I tried all the ideas, sorry for not making that clear.
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Joe Winograd, Fellow&MVEDeveloperCommented:
OK, then is the scanner in Device Manager? If so, does it have an exclamation mark on it? When you right-click on it, what does the Device status box say?

And is it in Scanners and Cameras? If so, what happens when you select it, click the Properties button, and then click the Test Scanner button?

And what happens when you click the main drop-down and select From scanner or camera in Paint?
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Gareth McKeeCEO/OwnerAuthor Commented:
Hi Joe, yes it was in device manager and all seemed fine as far as Windows was concerned. Sorry I cannot remember what exactly was shown in what place but everything looked normal.

Paint - I was told this did not help. Another engineer tried this approach.
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Joe Winograd, Fellow&MVEDeveloperCommented:
OK, so you don't remember what was in its Properties in Scanners and Cameras, and it was another engineer who tried Paint, so you don't know how it failed or what error message Paint gave. At this point, without further info, I can't help, so all I can do is wish you good luck with the new scanner. Oh, that reminds me of my earlier question — which scanner did you buy?
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Gareth McKeeCEO/OwnerAuthor Commented:
sorry, I missed that bit. I believe the client bought a HP 6500 from his local shop.

Thanks for your help Joe.
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Joe Winograd, Fellow&MVEDeveloperCommented:
Oh, boy! Good luck with that. If your client has a return privilege at his local shop, you may want to have him read the reviews at Amazon:
http://www.amazon.com/HP-Officejet-Wireless-Inkjet-Printer/dp/B001PO6JN2/

At the time of this post, the overall rating is 2.5 stars (out of 5); 283 of the 616 ratings — 46% — are 1-star (the lowest rating); 353 of the 616 ratings — 57% — are 1-star or 2-star. I think he's headed for more grief than with the Samsung SCX-4623FW. Speaking of which, we never got very far with troubleshooting it. You said that you installed drivers from the Samsung website, but did you try the scan driver that says it supports W7 32/64-bit (file name is Samsung_SCX-4623_Series_ScanD.exe)?

Don't want to beat a dead horse here, but I'd be tempted to spend more time trying to get the SCX-4623FW to work in W7 or spend the money on something with much better reviews than the HP 6500.

In any case, you're welcome, and I was happy to (try to) help. Regards, Joe
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Gareth McKeeCEO/OwnerAuthor Commented:
again thanks for you help. His Dollar!!
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Joe Winograd, Fellow&MVEDeveloperCommented:
Yes, but your client. :)
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