Problem scanning from Samsung MFP

Hi Gareth,
The Samsung SCX-4623FW supports three types of connections: USB, network wired, and network wireless. Which one are you using? Regards, Joe

USB

You say that it is in Device Manager. Is there an exclamation mark on it?

Also, does it appear in the Scanners and Cameras applet? Since you're coming from XP, you're probably familiar with seeing Scanners and Cameras in Control Panel, but in W7 it's not there. This EE article explains how to access it in W7:
Scanners and Cameras Applet in Windows 7 and Windows 8

Regards, Joe

try opening paint - select file>import from scanner or camera
does that work ?

I've requested that this question be closed as follows:

Accepted answer: 0 points for gareth629's comment #a40787893

for the following reason:

Bought new scanner

> Have bought a new scanner, thanks for your help everyone.

That's nice, but did you try any of our suggestions to fix the current one? When you post a question here at EE and experts spend their time gratis trying to help, there's an expectation that the asker will participate in the process and follow through on the suggestions. In this particular case, I'd really like to know what's in Device Manager for the scanner, as well as what's in Scanners and Cameras. Also, I'd like to know what happens with nobus' execellent suggestion to try Paint. In any event, my personal view is that it's unfair to the experts who are trying to help when you close a question having tried no suggestions.

All of that said, good luck with the new scanner — which one did you buy? Btw, it wouldn't surpirse me if you can find people having a problem with whatever new scanner you chose. Regards, Joe

Yes I tried all the ideas, sorry for not making that clear.

OK, then is the scanner in Device Manager? If so, does it have an exclamation mark on it? When you right-click on it, what does the Device status box say?

And is it in Scanners and Cameras? If so, what happens when you select it, click the Properties button, and then click the Test Scanner button?

And what happens when you click the main drop-down and select From scanner or camera in Paint?

Hi Joe, yes it was in device manager and all seemed fine as far as Windows was concerned. Sorry I cannot remember what exactly was shown in what place but everything looked normal.

Paint - I was told this did not help. Another engineer tried this approach.

OK, so you don't remember what was in its Properties in Scanners and Cameras, and it was another engineer who tried Paint, so you don't know how it failed or what error message Paint gave. At this point, without further info, I can't help, so all I can do is wish you good luck with the new scanner. Oh, that reminds me of my earlier question — which scanner did you buy?

sorry, I missed that bit. I believe the client bought a HP 6500 from his local shop.

Thanks for your help Joe.

Oh, boy! Good luck with that. If your client has a return privilege at his local shop, you may want to have him read the reviews at Amazon:
http://www.amazon.com/HP-Officejet-Wireless-Inkjet-Printer/dp/B001PO6JN2/

At the time of this post, the overall rating is 2.5 stars (out of 5); 283 of the 616 ratings — 46% — are 1-star (the lowest rating); 353 of the 616 ratings — 57% — are 1-star or 2-star. I think he's headed for more grief than with the Samsung SCX-4623FW. Speaking of which, we never got very far with troubleshooting it. You said that you installed drivers from the Samsung website, but did you try the scan driver that says it supports W7 32/64-bit (file name is Samsung_SCX-4623_Series_ScanD.exe)?

Don't want to beat a dead horse here, but I'd be tempted to spend more time trying to get the SCX-4623FW to work in W7 or spend the money on something with much better reviews than the HP 6500.

In any case, you're welcome, and I was happy to (try to) help. Regards, Joe

again thanks for you help. His Dollar!!

Yes, but your client. :)