One of my executive VIPs has a new home where we installed a corporate quality wifi network and Ethernet infrastructure - all of the APs are Aruba devices, along with the switches and routers, and all are models that would be used in an enterprise network; the network was designed and installed by my company's corporate IT network engineers. The Internet connection is provided by a 100mb Time Warner connection (the only ISP available in the home's region).
When we installed the network we tested it thoroughly and, after my VIP moved in, all worked well. After a few months the problem that has us baffled, began
to occur -
The VIP and his family are all iOS device users - iPads and iPhones - some are cellular and some are wifi only; all are setup as wifi clients on the network
we setup. Cellular connections are very poor in that region so wifi and the Time Warner connection are the only reliable Internet access. What happens is,
as they use their devices to stream video, send email, browse web and so on, after a while the iOS device will report 'no connection to the Internet' in
browsers and some apps; if they are streaming, the video stalls and stops.
The wifi icon on the iOS device's status bar shows that they still have a connection and coverage; they then begin wandering around the house looking for a signal. This doesn't resolve the issue, and after testing we found the only resolution is to turn wifi off on the iOS device, then turn it back on. It reconnects to the house wifi, and then works for a few more hours before dropping off again.
I've been at the residence and have performed more 'stress tests' with up to 4 iOS devices, a Macbook Air, and an HP Win8 laptop all streaming video simultaneously on their home wifi network. After several days of such tests, tests that last several hours, I've only seen the issue they see occur once on one of my iOS devices. Neither of the laptops had the problem.
However - on my personal iOS devices, I do, once on rare occasion, at my home and elsewhere, see it 'fall off' a wifi network and I have to toggle wifi to get it to work again. As in their situation, the wifi icon shows full signal even though the device is not connected to the Internet.
So, I'm looking for some input and possible solutions. Other thoughts on this:
- Some Apple fans are telling me to switch to Airport APs, and that Apple only works best with Apple access points. Any truth to this, we can convert if needed.
- The issue never shows up when I'm out there, but, it become acute when the VIP has his whole family out there. Any info on wifi congestion and how iOS devices react when that happens?
- As noted, my iOS devices on rare occasion fall off of wifi, but 'claim' they're still connected. Does anyone have insight as to if this is a known iOS device bug?
Thanks in advance and sorry for the long post --