So just a disclaimer, I am not a phone system savvy individual but I will do my best. We have several locations that have a Toshiba STRATA box at their office and we have a Toshiba IP Edge at our corporate office. All of our offices are linked via VPN (Cisco ASA 5505). We have the STRATAs at our branch stores connected to their ASAs and we can ping the unit. However, when firing up Strata Network eManager we are unable to connect to any of the locations. The company that provided the systems tell me it has to be a port issue, but in our VPN settings we have NAT exemptions for all traffic from branch to corporate, so all traffic should be allowed. It should not be a port issue because all traffic is allowed via the NAT exemption.
My question is how can I get eManager to connect? As i said, the IP address from out corp office to the strata is pingable both directions via the VPN. As far as I know the communityName is still default. When we attempt to connect I get:
Connection failed! CIX40XXXXXXX:ERROR_COULD_NOT_CONNECT_TO_CALL_AGENT
Any help would be appreciated.