Protection Error... Unable to continue booting process. Some informations are corrupted or missing.

Dell Inspiron N4010
Win 7 Home Premium 64 bit
500gb harddirve

Hard drive failed, ordered a new one and also the recovery media from Dell.
When trying to restore the device, it comes up with :

Protection Error...
Unable to continue booting process. Some information are corrupted or missing.

Dell said it was the flash media, so they sent out a new one, but the same thing.  Now they say it will cost $$$ for them to fix. :(

Have tried on original hd and two new hds.  Anyone know what this means or how to get around it?
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sirbountyAsked:
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David Johnson, CD, MVPOwnerCommented:
Dell recovery USB's are device specific and I do not see the N4010 in the list of available USB keys.
http://en.community.dell.com/support-forums/software-os/f/3524/t/19629092
nobusCommented:
if the old drive still works - check if it does not have the restore partition
if it does, you can transfer that to the new drive, and do a factory restore from it
sirbountyAuthor Commented:
David - I saw the same thing, but the flash drive that Dell sent is indeed specific to this machine and OS.
I'll check for the restore partition nobus.  Thanks
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Davis McCarnOwnerCommented:
It may be underneath the battery; but, if you scribble down the product key for Windows, you can go here to download an ISO image of Windows 7 which, if you then boot it, will install Windows 7 for you and you will have one huge advantage; none of the junk that came from Dell will need to be uninstalled: http://www.microsoft.com/en-us/software-recovery

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nobusCommented:
is the new drive exactly the same as the original?
some factory restores are pretty petty about what to use
sirbountyAuthor Commented:
Trying to uncover more details on this, but yes the drive is the same (in fact, several drives have been tried).
I like the idea of installing Win7 without the Dell add-ons.  I will look for the product key.  Thanks
nobusCommented:
the disk is not encrypted, ?
sirbountyAuthor Commented:
Not able to confirm anything but since EE forces you to close questions out before opening new ones, I have to close this, without resolution.  Thanks for the help gang.
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