workflow for Date reminder for a list. Sharepoint 2010 Foundation


I have create a ticket system for the employees to submit their problems.  everything is working perfect so far, but the only problem I need to solve is that :  When and employee submits a ticket on May 10 and I will change the ticket status to Engaged.  after 2 Days ,  I need  to get an email as a reminder based on the date of the ticket when it was created.....    If you can help me with details please...

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Michael CarrilloInformation Systems ManagerCommented:
If I understand what you are trying to do;

You would add workflow logic as follows:

If Status = Engaged and Flag=False
then Set Flag to True
then Pause until Variable:Reminder
then Send non urgent email to Support_email, dispay TroubleTicketSupport as sender.

List fields:
Flag (True/False) default value: False

WorkFlow Variable:
Reminder (date/time) = Now()+2 days

So in the example you provided. A user would submit a ticket on May 10.
You accept Ticket (Engaged) on May 11th. Workflow fires when Status changed
to Engaged. Checks if Status is Engaged and Flag is false.  Then Changes Flag
to True (so that only one reminder is sent) and pauses for 2 days (May 13).  After
2 days an email reminder is sent.

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idealaeroAuthor Commented:
Thank you very much.
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