windows media keeps loading

I have a user that has a laptop and runs windows 7 and the laptop cannot get to a real browser as Windows media player keeps popping up. There is no add and remove program to un-install it and no matter what you do the media player keeps popping up?
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Dennis MillerAsked:
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SnibborgOwnerCommented:
The wrong program is set for the web browser.  See this article to correct it:

http://windows.microsoft.com/en-gb/windows/change-file-open-program#1TC=windows-7
Christo GriesselCommented:
Hi,

If want to uninstall windows media player, go to 'Control Panel', 'Programs and Features' in the left top side of the screen click on 'Turn Windows features on or off' the turn windows features window will appear, then go down to Media features in the list, under media feature is media player and just un-tick media player and click ok button.

Hope it helps.
SnibborgOwnerCommented:
Basically, find a link, http://www.google.com and right click on it and choose open with...  Choose the web browser of choice set as default.
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SnibborgOwnerCommented:
Dennis MillerAuthor Commented:
Just to let you all know, I used the control panel and turn features off and still the media player came up even on that so I was not able to turn off media features. I will look at the rest of the answers now.
JohnBusiness Consultant (Owner)Commented:
Download, install and run Process Explorer from Microsoft.

Look for strange (alphanumeric) processes under Explorer (left side tree). If you see these, kill the processes, exit from Process Explorer and do NOT restart.

Now run Malwarebytes (malwarebytes.org). Get from different computer if need be. Scan thoroughly and remove all malware and viruses that are presented.

Now restart the computer and test again.

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Dennis MillerAuthor Commented:
This worked as it was a virus.
JohnBusiness Consultant (Owner)Commented:
@millerdog  - Thanks for the update and I was happy to help.
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Windows 7

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