Can't move items imto some subfolders on OWA

Hi Everyone.

One of my users can't move mails into several of his subfolders on OWA (Not all of them though), yet it works fine on the Outook client.

I tried it from 3 dofferent browsers and what happens is when I try hover the mail I wish to move over one of the affected mailboxes my cursor becomes a black crossed out circle...

He is the only person affected by it, and as I said it only happens on some subfolders and only on OWA.

using Exchnage 2010.
LVL 8
David SankovskySenior SysAdminAsked:
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Will SzymkowskiSenior Solution ArchitectCommented:
Have you tried a diffenet machine completely? Also if this is the only user that is affected maybe moving his mailbox to another database would correct this issue. However this seems to be something that is within the browser itself.

Try a another machine which will rule out Windows Profile.

Will.
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David SankovskySenior SysAdminAuthor Commented:
I tried it from several computers, one of which never connected to the OWA of the organization. Didn't help.
Also I fail to see how moving the mailbox to a different DB will help.. as I stated on outlook it works fine. as far as I know both outlook and OWA connect to the same DB.
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Will SzymkowskiSenior Solution ArchitectCommented:
I had referenced moving it to a different database because he is the only user being affected. It could be something weird with his mailbox. I have seen many different issues where moving the mailbox from one database to another corrected the issue.

Sometimes we cannot explain everything and why things happen, its technology! Also it may not seem logical but based on my experience with Exchange moving a mailbox to another database does correct werid issues like this one you have described.

Moving a mailbox to another database is a pretty basic task and does not take long so why not try it?

Will.
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David SankovskySenior SysAdminAuthor Commented:
I'm afraid it didn't work either.
I had to solve it in the worst way possible...
I exported a PST. Deleted the mailbox, recreated it and then manually reconstructed the folder tree and moved the mails from the PST to the corresponding Folders..
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David SankovskySenior SysAdminAuthor Commented:
It solved the Issue but this is probably not the best way to go around it..
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