Email blocked by Content Filtering

Good Morning,

I've got a client who has Exchange 2007 on site and they use Symantec Message Labs for their filtering.

I've got one supplier, who keeps getting blocked.

It's no longer being blocked by the Message Labs system. I can see it being delivery.

However it is being blocked by the server. The Messages Labs system is saying it is being blocked by the 'Content Filtering'.

Content-Filtering.png
On the server I've added the domains on the Exchange Management console to:

Organization Configuration > Hub Transport > Anti-Spam > Content Filtering.

I've added:

*@domain.com
*@domain.co.uk

I've also done an MXToolBox lookup for the IP addresses of these servers and added them to:

Organization Configuration > Hub Transport > Anti-Spam > IP Allow List Providers
Server Configuration > Hub Transport > Anti-Spam > IP Allow List

I've restarted the server afterwards but the emails are still being blocked.

There isn't any AV blocking them either.

Any other ideas?

Kind Regards,
Emily
LVL 1
systemagicAsked:
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KimputerCommented:
Don't forget, the SCL setting can also reject emails:
MS Technet set SCL level: https://technet.microsoft.com/en-us/library/aa995995.aspx
Simon Butler (Sembee)ConsultantCommented:
If you are using Message Labs, then why not just turn the built in filtering off completely?

Simon.

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