Receiving 1040 application log error.
I am getting a 1040 event log application error at various time intervals (usually every 15-20 minutes or so).
Not sure how to make sure the firewall configuration is set to work correctly with Exchange ActiveSync and direct push technology (make sure that your firewall is configured so that requests to Exchange ActiveSync do not expire before they have the opportunity to be processed)? Thank you!
Log Name: Application
Source: MSExchange ActiveSync
Date: 5/19/2015 11:37:53 AM
Event ID: 1040
Task Category: Requests
Level: Warning
Keywords: Classic
User: N/A
Computer: BCSERVER.bc.local
Description:
The average of the most recent heartbeat intervals [470] for request [Sync] used by clients is less than or equal to [540].
Make sure that your firewall configuration is set to work correctly with Exchange ActiveSync and direct push technology. Specifically, make sure that your firewall is configured so that requests to Exchange ActiveSync do not expire before they have the opportunity to be processed.
Not sure how to make sure the firewall configuration is set to work correctly with Exchange ActiveSync and direct push technology (make sure that your firewall is configured so that requests to Exchange ActiveSync do not expire before they have the opportunity to be processed)? Thank you!
Log Name: Application
Source: MSExchange ActiveSync
Date: 5/19/2015 11:37:53 AM
Event ID: 1040
Task Category: Requests
Level: Warning
Keywords: Classic
User: N/A
Computer: BCSERVER.bc.local
Description:
The average of the most recent heartbeat intervals [470] for request [Sync] used by clients is less than or equal to [540].
Make sure that your firewall configuration is set to work correctly with Exchange ActiveSync and direct push technology. Specifically, make sure that your firewall is configured so that requests to Exchange ActiveSync do not expire before they have the opportunity to be processed.
ASKER CERTIFIED SOLUTION
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ASKER
I don't see a 'MasSync' in "HKEY_LOCAL_MACHINE\SYSTEM
Did you read this link?
https://support.microsoft.com/en-us/kb/905013
The following table contains the values that can be modified as they relate to the heartbeat interval. These registry values are not present in a fresh installation of Exchange Server 2003 SP2. The server reverts to hard-coded defaults if these registry values are missing. The administrator must manually create these registry values if he or she wants to set the values. These values can be set in the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\
Looks like you might have to create the values as what version of Exchange are you running from my understanding are you on Small Business Server?
However this guy made the change and still had the issue.
http://www.jasonslater.com/2008/11/18/dealing-with-event-id-1040-ms-exchange-activesync/
Here's another Experts Exchange answer for this previously.
https://www.experts-exchange.com/questions/27922346/Exchange-2010-Event-1040-MSExchange-ActiveSync-Android-Devices.html
https://support.microsoft.com/en-us/kb/905013
The following table contains the values that can be modified as they relate to the heartbeat interval. These registry values are not present in a fresh installation of Exchange Server 2003 SP2. The server reverts to hard-coded defaults if these registry values are missing. The administrator must manually create these registry values if he or she wants to set the values. These values can be set in the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\
Looks like you might have to create the values as what version of Exchange are you running from my understanding are you on Small Business Server?
However this guy made the change and still had the issue.
http://www.jasonslater.com/2008/11/18/dealing-with-event-id-1040-ms-exchange-activesync/
Here's another Experts Exchange answer for this previously.
https://www.experts-exchange.com/questions/27922346/Exchange-2010-Event-1040-MSExchange-ActiveSync-Android-Devices.html
ASKER
Yes, I read the article, ran accross this before I ever submitted ticket to ME.
I am on Exchange 2010 (SBS 2011), do you know if this will work on Exchange 2010?
I am on Exchange 2010 (SBS 2011), do you know if this will work on Exchange 2010?
ASKER
OK...
I tried the following on my Exchange 2010:
Release version of Exchange 2007
1) In Notepad, open the Sync web.config file on the Client Access Server. By default, that location is under \Program Files\Microsoft\Exchange Server\ClientAccess\Sync.
2) Search for and modify the following values as needed:
<add key="MinHeartbeatInterval"
In creased "MinHeartbeatInterval" to 1800 and decreased "MaxHeartbeatInterval" to 2700.
Do you have any comments on what I did?
I tried the following on my Exchange 2010:
Release version of Exchange 2007
1) In Notepad, open the Sync web.config file on the Client Access Server. By default, that location is under \Program Files\Microsoft\Exchange Server\ClientAccess\Sync.
2) Search for and modify the following values as needed:
<add key="MinHeartbeatInterval"
In creased "MinHeartbeatInterval" to 1800 and decreased "MaxHeartbeatInterval" to 2700.
Do you have any comments on what I did?
ASKER
I will configure per your suggestion above (for ActiveSync is working) on the registry but if you have any other suggestions without having to do this i would be grateful.