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How to Fix a Cisco 857 that keeps looping to rommon 1

Hi

I have a Cisco 857 that had a issue today where it lost its config

On reloading it, and then rebooting the unit by turning off and back on, the config was lost

I am sort of a little new to cisco routers but have had this issue before and used a KB article advising to do a config-register 0x2102

after doing a reboot now it stops at rommon 1 and can not get it to go more then that.

I have tried a confreg 0x2102 but just keeps looping around

Need help

Adam

I

Jim Nicolis

ASKER

This is the screen after it boots

System Bootstrap, Version 12.3(8r)YI4, RELEASE SOFTWARE
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2006 by cisco Systems, Inc.

C850 series (Board ID: 2-149) platform with 65536 Kbytes of main memory

Booting flash:/c850-advsecurityk9-mz.124-11.T2.bin
Self decompressing the image : ################################################################################ [OK]

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco IOS Software, C850 Software (C850-ADVSECURITYK9-M), Version 12.4(11)T2, RELEASE SOFTWARE (fc4)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Tue 01-May-07 08:56 by prod_rel_team
Image text-base: 0x8002008C, data-base: 0x81496420

Queued messages:
*Mar 1 00:00:07.243: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

*Mar 1 00:00:07.207: %SMC-2-BAD_ID_HW: Failed Identification Test in 0/-1/-1 [1/0]

The module in 0/-1/-1 in this router may not be a genuine
Cisco product. Cisco warranties and support programs only
apply to genuine Cisco products. If Cisco determines that
your insertion of non-Cisco memory, WIC cards, AIM cards,
Network Modules, SPA cards, GBICs or other modules into a
Cisco product is the cause of a support issue, Cisco may
deny support under your warranty or under a Cisco support
program such as SmartNet.

System Bootstrap, Version 12.3(8r)YI4, RELEASE SOFTWARE
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2006 by cisco Systems, Inc.

C850 series (Board ID: 2-149) platform with 65536 Kbytes of main memory

rommon 1 >

max_the_king

Hi,
it seems your router has an hardware problem:
*Mar 1 00:00:07.207: %SMC-2-BAD_ID_HW: Failed Identification Test in 0/-1/-1 [1/0]

Should it be on smartnet contract you can raise a TAC with cisco and get it replaced.

I had a similiar problem a while ago and eventually solved by replacing RAM into the router. However it might be anything else

hope this helps
max

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Jim Nicolis

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Jim Nicolis

ASKER

Thanks Max for your input

Router working fine now

Adam

M Abe

"confreg 0x2101" worked for me.

Thank you very much