Only besadmin user can load Blackberry Administration Service

antonioking
antonioking used Ask the Experts™
on
Weird issue here, only the besadmin user account can access the Blackberry Administration Service website.
Any other user simply sees Page cannot be displayed.

What could be causing this?
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Mike SullivanDirector

Commented:
Are you accessing it locally on the server or via a remote connection from within the LAN?

Author

Commented:
This is happening logged in locally on the server. Even locally logged on "domain administrators" see page cannot be displayed when loading the BB-AS webpage.

I have also tried remotely I see Page Cannot be displayed regardless of what user I am logged in with.
Mike SullivanDirector

Commented:
Is the Windows Firewall enabled on that server? If so, disable it temporarily and try testing it again.
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Author

Commented:
Hi Mike
Thanks for taking the time to help me with this!

I have disabled the firewall, but unfortunately the same issue occurs.
Mike SullivanDirector

Commented:
The shortcut for the Admin console web page uses a non-standard port by default (usually 3443). Are the other users using the correct address when attempting to connect to the server? It will be in the following format:

https://<server>:3443/webconsole/login

Author

Commented:
Hi Mike
I am using the correct address

Regards

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