JIRA Attlassian workflow, eliminating root cause if the case is a duplicate?


I have the latest Attlassian  and for JIRA resolution flow, once i conclude that the case is a duplicate, i am receiving a root cause. Is it possible to get rid of the root cause?

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Jessica RigaProducerCommented:
Yes it is. You need to modify the "Screen Configuration" - to do so you must be an Administrator.

Go into JIRA Administration , easily accessed anywhere in JIRA with the keyboard shortcut "gg," and type in "Screens."
Or, you can click on the gear in the top right screen nav and selcet "Issues" under the JIRA Administration options. Then select "Screens" from the left sidebar nav.

Once you've made it to the "View Screens" page, find the appropriate screen from the listed options for the workflow you're using. It's likely the "Resolve Issue Screen."

On the right hand side of the Screen entry will be options to Configure, Edit or Copy. Select "Configure."
Then you will see a list of the fields on this screen, which should include "RootCause." Hover over and the "Remove" button will appear on the right. That should do it!

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