Word document - Page Setup

I am unable to set the default paper source on Letter Head templates because the PAGE SETUP link is greyed out.. How can I open it up? Why is it greyed out?

GorapsI.T. ManagerAsked:
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Paul SauvéRetiredCommented:
What printer are you using? Your screenshot gives no indication of the printer you selected.
GorapsI.T. ManagerAuthor Commented:
It's a Canon Image Runner 3580
Paul SauvéRetiredCommented:
Is this set up on a server? If so, do YOU have the correct permissions to modify the setup?
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GorapsI.T. ManagerAuthor Commented:
it's shared off a 2008 R2 server. I am unable to access page setup.. only the letter head templates are giving me this issue
Paul SauvéRetiredCommented:
Check with your System Admin...

In general, on network printers, the setup is disabled for all users unless specific permissions are granted.
GorapsI.T. ManagerAuthor Commented:
this is only happening with the templates... any other document page setup is available.
Paul SauvéRetiredCommented:
The only reason I can think of is that the templates 'write' protected.
GorapsI.T. ManagerAuthor Commented:
I've given user full rights to the file and it still doesn't open up PAGE SETUP
Spike99On-Site IT TechnicianCommented:
Are the templates "protected" within Word?  I'm guessing they are.

Go to the "Review" tab in the Word ribbon to see if Editing has been restricted.  Unprotecting that document should resolve the problem if that's the case.  You will need to know the document's protection password to stop enforcing protection.

Here' s a screenshot of what that "Restrict Editing" button looks like in Word 2010:

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Microsoft Word

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