cannot ping a specific host

I am accessing an internal network via SSL VPN. I can ping the Catalyst 3750X core switch management IP address (SVI vlan10) and SVI vlan20 But I cannot ping (a WAN acceleration appliance). I did a tracert from my PC and it stops at then timed out.
I can ping and access the appliance without any problem if my PC is directly connected to the core.

I am trying to figure out where it breaks.. I do not think it is the FW as I can traceroute from my PC to the core management IP address when I access it via SSL VPN. Any thoughts? Thanks
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AkinsdNetwork AdministratorCommented:
Run ipconfig when connected to Von to determine your IP address. Check the vlans the DSL clan is allowed to access. Possibly, check the route btw the DSL clan and the destination vlan
leblancAccountingAuthor Commented:
the ip config from my PC shows I can ping from my PC to the core so there is a route to the core.
Tony PittCommented:
One of the machines has a problem with its netmask, default gateway or routing table, or there's an access control list on one of them.  Any of these could cause the behaviour that you're seeing.

Is there any chance of posting those for your PC when it's connected via the SSL VPN and for the WAN acceleration appliance?  Then we might be able to spot the problem.

Alternatively, you'll need to do packet sniffing at key points across the network - at the WAN acceleration appliance, for example - to see whether it's your packets that are not reaching the appliance, or it's not sending packets back to you.


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leblancAccountingAuthor Commented:
Wireshark is my next step. But I have to be onsite for that and the site is 500miles away.
Tony PittCommented:
Can you span a port on the core switch and remote control a pc from where you are to run Wireshark?

leblancAccountingAuthor Commented:
I think I can do that. I need to find somebody who is willing to work with me. I will try that tomorrow. Thx
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