Unable to uninstall Panda Security

Hi all,

Windows 7 Home Device.

I am trying to install F-Secure as a new AV solution for a client.

F-Secure is unable to uninstall Panda 10 and I am unable to complete this manually.

Panda is NOT in the list of programs.

F-Secure will not continue with install as Panda is conflicting.

I have tried Uninstall, Uninstall_10 from Panda but this does not fix the issue. I have tried manually deleting any files/folders and an entry in the registry which was recommended on the Panda site but still no joy.

Any help greatly appreciated
Thanks
Gareth
Gareth McKeeCEO/OwnerAsked:
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William FulksSystems Analyst & WebmasterCommented:
Here's a list of uninstallers that may help, and they come direct from Panda's own site. Use with caution since I can't verify them. Worth a shot, though.

If these don't work, scroll down for another removal method.

http://www.pchell.com/virus/uninstallpanda.shtml
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Zac HarrisSystems Administrator Commented:
Panda is one of the trickier AV's to remove... Try this

Download the Panda Removal Utility from here
Once you download it, right-click and run as Administrator since you said it's for Windows 7
Once you finish running the utility, search the computer for the file C:\Windows\RAVTC.tmp and delete it if it exists.

Then you will want to reset the Winsock catalog:

   
Click on Start, Run
   
Type CMD and press Enter
 
On the black screen, type the following command and press Enter

    netsh winsock reset catalog

   
Type Exit and press Enter to close the command prompt

Then as Windows likes to do...give it a reboot.
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Gareth McKeeCEO/OwnerAuthor Commented:
hi guys,

thanks for the help. no joy I am afraid, the install still gets as far as removing conflicting software and stalls, these include

Panda Internet Security
Panda Internet Security 2010
3025 (unknown)
408 (unknown)
Panda Antiphishing

thoughts?
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Lionel MMSmall Business IT ConsultantCommented:
Only thing I can think of it to install a competitors products, like say AVG--usually when they see another AV they ask if they can remove it--I know AVG does this for sure--maybe they can remove it during their install process since all else seems to be failing.
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Zac HarrisSystems Administrator Commented:
I'm stuck in traffic at the moment. I'll give it another look when I get in the office.
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William FulksSystems Analyst & WebmasterCommented:
Have you tried Revo Uninstaller? It's a free utility that is good for removing things when going through Add/Remove Programs does not work. It's worth trying.

http://www.revouninstaller.com/revo_uninstaller_free_download.html

You also may want to run a full Malwarebytes Anti-malware scan and make sure there's not something else holding you back. Those two unknown 3025 and 408 listings see a little sketchy.
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Gareth McKeeCEO/OwnerAuthor Commented:
hi guys,

thanks for all the input.

revo did not work unfortunately.
I have tried reinstalling Panda and then uninstalling - no joy either.
I have installed AVG, it did not pick up that Panda was there, I am now waiting to gain access to the laptop again but will get back to you when I can.

Thanks
Greth
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William FulksSystems Analyst & WebmasterCommented:
Did you try checking for malware?

Another thing you can do is run "sfc /scannow" from a command prompt. It sounds like you might have some registry corruption and that can help fix any broken system files. If that doesn't work, you might consider doing a fresh install of Windows.
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Gareth McKeeCEO/OwnerAuthor Commented:
Hi Will, thanks, slowly coming to that conclusion also. Grrrrrrr!!!
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William FulksSystems Analyst & WebmasterCommented:
Switching AV software can be a big deal because some of them have so many built-in protective measures due to the fact that some malware is made to directly attack those apps and remove them. In doing so, they leave behind bits and pieces even when you think they are uninstalled.

If you have all the discs and make good backups of your data, it would not hurt to just wipe and reinstall fresh.
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Gareth McKeeCEO/OwnerAuthor Commented:
Brand new client.  They are a bit of a mess at the moment.
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William FulksSystems Analyst & WebmasterCommented:
Been there and done that plenty of times. I feel your pain.

Have you tried running Services.msc and see if there's anything lingering from Panda that's still running? You could manually disable them there and then maybe it will let the uninstall complete.
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Gareth McKeeCEO/OwnerAuthor Commented:
Nothing there :-(
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