User Real Name

I have Active Directory 2012 with on premise Exchange 2010 environment.  With clients connecting to it with Outlook 2013.
If a User get married.  How do I change it, so it shows up her new name all over.
Tim DawsonIT ManagerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

AmitIT ArchitectCommented:
Goto dsa.msc or AD Snap-in or EMC and change the name. If you want to change the email address, you can add new email address and set it as primary via EMC.
Tim DawsonIT ManagerAuthor Commented:
I have done that. But when loading a 2013 office with outlook it still says the old name.
Will SzymkowskiSenior Solution ArchitectCommented:
To ensure that the name gets update EVERY WHERE you need to rename all of the entries.

Active Directory
- Surname
- Display Name
- CN (This is the name that is presented in the ADUC view)

Exchange
- Exchange Alias

As stated i would be best to leave the old email address and just add a new email address making it the primary. This will allow users to send an email to the old email account if they do not get updated about the name change. This is so that emaisl will not be missed. It will also mitigate NDR's as well.

Will.
IT Pros Agree: AI and Machine Learning Key

We’d all like to think our company’s data is well protected, but when you ask IT professionals they admit the data probably is not as safe as it could be.

AmitIT ArchitectCommented:
Can you check from OWA first. If it is showing new name, then you might need to download OAB again, or restart outlook, that will also update the address book.

Or disable outlook cache mode and check. If that show new changes, then wait for OAB to be downloaded. Normally, next day it gets updated on both server and client end.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
matrix8086Commented:
From AD DC server open AD Users and Computers. Click on Display Name and modify with the new Family Name. Press Enter.

Restart the just married workstation's

Best regards!
Tim DawsonIT ManagerAuthor Commented:
Outlook cache mode was the key.   That changed it in the local Outlook.  Thanks
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.