Problem with Outlook Today in MS 2010

Running Windows 7, patches up to date.
Office 2010, Home and Business version
Until yesterday all was fine, suddenly (not sure what changed), Outlook Today no longer works. First time in the morning when I start Outlook it opens up, Outlook Today "flashes" it's proper data, and then it disappears, never to come back again.

I've uninstalled and reinstalled Office 2010 to no avail.
I've tried turning off AV and Firewall to no avail.

Here is a screen movie of showing the issue: http://screencast.com/t/l0Dmdy5DvV6Y

The "flash" happens at 18 seconds in.

Any guidance that i can get would be great.

Rob Hirsch
RobHirschAsked:
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JohnBusiness Consultant (Owner)Commented:
Try two things:

1. Close Outlook, make a copy of the PST file to a non-Outlook location. Find SCANPST.EXE in the Outlook Program Folder. Use SCANPST to check for errors in the PST file (in its Outlook location) and correct errors if they occur. The backup is in case things go wrong.

2. Set up a new, test, Windows User Profile (Account). Log into the new Windows account and try Outlook from the new account.
Marwan OsmanCommented:
Mr. John, based on your experience, may the problem be because of java script? Since the flash player will not work if java script is disabled, or it is a different thing in outlook?

Thanks
JohnBusiness Consultant (Owner)Commented:
Run Outlook in Safe mode (outlook /safe) to see if your idea is true. I have minimal add-ins in Outlook and Flash Player does NOT fail to work.
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RobHirschAuthor Commented:
I tried ScanPst, it found issues and fixed them, but to no avail with my Outlook Today :(

I tried Safe Mode, but no difference in my Outlook Today :(

I have not yet tried a new Windows Profile....
JohnBusiness Consultant (Owner)Commented:
Please try the new Windows Profile and let us know about that.

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RobHirschAuthor Commented:
New Windows profile displayed Outlook Today properly when i opened the same PST file.

Now what? I really don't want to have to set up this new profile with everything.

Rob
JohnBusiness Consultant (Owner)Commented:
You have done everything else and (other than a new Windows profile) nothing has worked. The Windows Profile is damaged and now you must replace the Windows Profile. The only other solution is to backup, format and reinstall Windows.
RobHirschAuthor Commented:
I read somewhere about it possibly being something in an IE security setting. Is my Windows Profile actually "Damaged" or just some settings messed up.

Are there instructions someplace on migrating one profile to a new one?
JohnBusiness Consultant (Owner)Commented:
Are there instructions someplace on migrating one profile to a new one?

Make copies of all the documents, email (PST but not OST files), favourites and anything else you know of in the profile. Make a folder c:\temp\backups and copy the data to the backups folder.

Now copy the entire profile to c:\temp\oldprofile. This is to ensure nothing is left behind.

Make sure there is a working admin profile on the computer.

Now delete the user profile (Control Panel, All control panel items, system, System Properties. Click on the Settings button in the User Profile section. Restart and make a new User and then recover the documents.
RobHirschAuthor Commented:
I read somewhere else that someone had a problem after install HubSpot's SideKick. I believe that's exactly what happened to me.

Any further thoughts with that information?
JohnBusiness Consultant (Owner)Commented:
I have not ever used this. Can you uninstall Sidekick and see if that solves the problem?
RobHirschAuthor Commented:
i did, and it didn't
JohnBusiness Consultant (Owner)Commented:
After uninstall, did you try the new profile ideas I suggested?
RobHirschAuthor Commented:
the new profile definitely works, i just am trying to find a less painful solution than having to move everything and reconfigure my whole system for the new profile.

I am guessing it is a registry setting or IE security setting causing this.
JohnBusiness Consultant (Owner)Commented:
There is not much way to fix a broken profile. If the new profile works, then I think that is your answer here.
RobHirschAuthor Commented:
Seems like it is definitely a problem caused by SideKick from Hubspot. They have not found a solution yet. I am sure they have to have changed some setting some place.
JohnBusiness Consultant (Owner)Commented:
You can try a full uninstall of Sidekick and see if that helps, but that may not fix a damaged Windows profile. If all works in a new Windows Profile, that is probably what you need to do. Well more than a few people have had to replace Windows Profiles.
RobHirschAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for RobHirsch's comment #a40830908
Assisted answer: 0 points for RobHirsch's comment #a40797625

for the following reason:

The solution of new profile definitely works, but i am hoping that the SideKick people will find a solution that does not need the new profile. So in the meantime, i am just waiting for them. I graded a "B" because of the hassle of implementing the solution to its fullest.

John - Thanks for your help on this.

Rob
RobHirschAuthor Commented:
Thanks for all of the input
JohnBusiness Consultant (Owner)Commented:
There has been no solution except my own (new profile).
RobHirschAuthor Commented:
Accepting this as the solution even though i haven't implemented it. I am still hoping to hear from the SideKick people with a simpler solution (since they caused it)
JohnBusiness Consultant (Owner)Commented:
Thanks for following up and perhaps you might here from Sidekick in due course.
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